Adobe Express - Page Error: Something went wrong!

[Jim Kinney AEL]

Is the Express platform updating or down? I can log on, I can see my Web Page projects but when I CLICK on EDIT PROJECT nothing happens. I tried to refresh the page several times to no avail.

[kglad]

<moved from cc services>

[wmcc17]

Same here. Been a few hours now. Safari and Chrome tested but neither work.

[Veronica285930353o02]

Me as well.  Not working on safari or chrome for multiple days now

[Myra Ferguson]

I'm able to access and edit Adobe Express web pages via Chrome, so if there was a server issue, it seems to resolved.

You might also try closing other browser tabs that you have open and clearing your browser's cache.

[Myra Ferguson]

You could also try going to the upper right corner, clicking on your avatar/profile pic, signing out, and signing back in.

[a28600526viw7]

me too sinch friday no response from all the dummies at adobe dont even know how to keep thier own servers up

[Myra Ferguson]

(Just an FYI - I'm a fellow user trying to help out. I'm not an Adobe Employee. Adobe Employees have a logo over their profile pics and a status that shows they're an Adobe Employee.)

When I test it, I'm able to edit and save one of my web pages. I'm wondering if you're having internet issues. Are you getting a message that says Adobe Servers are down? Where are you located? If you're in the Americas, I can see that there was maintenance completed earlier today:

• https://status.adobe.com/

[a28600526viw7]

no i know how the internet works. Adobe express is a poopey product. There servers are constally bugging and very slow. Its hard to imagin how you can move everyone to a cloud service and then have this down for 3 days. The only reason why I think there is not more outrage is no one uses this. everyone uses canva. Its very frustarting because i have all my client files on it and have missed deadlines because adobe cant get thier act together. See if you can edit social posts you will get a big A with an Opps we dont know what we are doing. 

[kglad]

@a28600526viw7 

intelligently articulated.

[Veronica285930353o02]

Still not working.  Signed out- signed back in.  tried multiple different browsers.  I can access from my phone app but that doesn't have all the same features.  I see a massive adobe logo and this message right below it.

[a28600526viw7]

Me too

[a28600526viw7]

Also i was told use the formu from support. They said no one here knows how to use express on the weekends. 

[Myra Ferguson]

Do you know if you're having internet issues?

If you're still having trouble, you could try reaching out to Adobe's support, whereas this is the user-to-user forum:

• https://helpx.adobe.com/contact.html

[a28600526viw7]

No i have fiber no issues

[a28600526viw7]

Also i was on chat for about an hour everyone was too lazy to help. 

[Lyn_D]

Dear all ( @Jim Kinney AEL, @a28600526viw7, @Veronica285930353o02, @kglad, @wmcc17,),

Thank you for being patient, and apologies for the delayed response, as we know how frustrating this can be.

It seems like some of the Routers are blocking the Adobe Express page.

There are two options you could use to resolve this issue.

Option no. 1 through the Browser settings:

By safely listing the Adobe Express webpage in your browser settings, the only downside is that this must be done on every device.

Option no. 2 through the Router (Preferred)

Suppose you access Adobe Express from multiple devices. In that case, you may want to consider logging into your router settings and safelist Adobe Express which would then automatically safelist Adobe Express on all your devices, e.g., on the browser and for the App, and save you time.

I hope that this resolves your issue. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster. 

We appreciate your contributions to the Adobe Express community and are always here to help, and we apologize again for any frustration caused.

I'm looking forward to hearing from you.

Many thanks,

~Lyn

[manju32267648wu8m]

I AM FACING THE SAME ISSUE 

[somepapionline]

Yup.

[Tarun Saini]

Hi there, 

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies.  You may check this link for more information on how to clear cache and cookies: https://support.google.com/accounts/answer/32050

Regards,

Tarun

[Rajesh33304549vu5k]

Having same issue on Chrome, Firefox. While home page works, template pages and editing does not open at all. Noticed this problem since more than a week. Clearing cache and sigining in again did not help.

[Lyn_D]

Hi Rajesh33304549vu5k

Thank you for your patience.

I just came across your thread and wanted to know if you still need help, as our engineering team fixed some bugs.

If you still need help, please update your browser and let me know how it goes.

I'm here to help and looking forward to hearing from you.

^Lyn

[Hundley3546621504na]

Same. At first I thought it was because the file I tried to open was too large, but it's happening on all of my other files too. Clearing the cache and signing out didn't do anything, but I was able to edit a new file by inserting it, going back, and then something would pop up that said "Not everything has been saved to the cloud yet", and then if I pressed the "return" button I was able to edit that. But that was the only thing that worked

[Tarun Saini]

Hi 

@Hundley3546621504na

,

We're sorry to hear about the issue you're seeing. Is it possible for you to share the screen recording of the issue? Have you tried duplicating the projects? 

We're here to help, just need some info.

Regards,

Tarun

[online_quraan_9614]

What is happing with the animate character area like whenever i upload audi it says something went wrong etc i need thi sprobelm slove immedintly