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Adobe Express project unable to open

New Here ,
Feb 25, 2023 Feb 25, 2023

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Adobe Express project is unable to open.

Darrell242864738zh2_0-1677353295460.png

 

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New Here ,
Feb 25, 2023 Feb 25, 2023

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I haven't been able to use Adobe Express for two weeks.  Why am I even paying for it?

 

Dana28591480oy7c_0-1677356291335.png

 

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Dear all ( @Darrell242864738zh2@Dana28591480oy7c ),

 

Thank you for being patient, and apologies for the delayed response, as we know how frustrating this can be.

 

It seems like some of the Routers are blocking the Adobe Express page.

 

There are two options you could use to resolve this issue.

 

Option no. 1 through the Browser settings:

By safely listing the Adobe Express webpage in your browser settings, the only downside is that this must be done on every device.

 

Option no. 2 through the Router (Preferred)

Suppose you access Adobe Express from multiple devices. In that case, you may want to consider logging into your router settings and safelist Adobe Express which would then automatically safelist Adobe Express on all your devices, e.g., on the browser and for the App, and save you time.

 

I hope that this resolves your issue. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster. 

 

We appreciate your contributions to the Adobe Express community and are always here to help, and we apologize again for any frustration caused.

 

I'm looking forward to hearing from you.

 

Many thanks,

~Lyn

 

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