Adobe Express Schedule Error When Posting to Instagram

Report · Sep 06, 2022

Originally upon using the built in scheduler I had no options posting to Instagram. However, with changing anything on my end, all of a sudden I am now receiving a variety of errors with most every Instagram attempt. All my other channels are posting properly but I have been having to post to our business Instagram account manually for months. I have tried disconnecting and reconnecting several times already. I worked properly for about a week and now I'm back to errors.

Is anyone else having Instagram with Scheduler problems? Who do I contact to find a solution to this?

Report · Sep 08, 2022

Hi @alexm57296433

Thanks for reporting this issue. This should not happen as we can reproduce the same, and it works for us. Have you tried any other browser or a different device to check if that works? Would you mind sharing what error messages you get? Is it possible for you to provide the URL link to the post that has an issue? With further information provided, this can then be looked into. You can also refer to this link: https://helpx.adobe.com/jp/express/using/troubleshooting-instagram-connection-issues-in-scheduler.ht... and check if that helps. Please check and write us back with any observations.

Thanks

Manmeet

Report · Oct 25, 2023

I am having similar issues. Randomly for either Instagram stories or reels, scheduler will fail. I am given a Post failed message and prompted to reconnect. Even after reconnecting it will still fail.

Oddly sometime the reel or story will appear on Instagram anything up to 30 mintues later and then Express scheduler will say "Published"

But as I retried so many times to publish a single post, I ended up with 5 of the same thing being published. This only happens on video reel and stories on my instragram business account. Image based posts are fine.

UPDATE - This is now also happening with X (Twitter). Error message:

Post failed

Unfortunately, your X (Twitter) post failed. Please retry publishing your post, or refresh your X (Twitter) connection before retrying.

Refresh X (Twitter) token

Again this is for video. Images are all fine.

Report · Dec 27, 2023

Hi there,

We're sorry for the delay. Are you still experiencing this issue? If yes, can you please share the screen recording of the issue you're seeing? We're here to help, just need some info.

Regards,

Tarun

Report · Mar 04, 2024

Hi Tarun,

I'm having the same problem with sceduled posts on Adobe express and only on Instagram. We have a business account and it says I am connected through facebook but my sceduled stories refuse to post for a week now. Please help.

Thank you,

Shelley

Report · Mar 07, 2024

Hi

@Pablo27689914apkv

,

We're sorry to hear about this. Are you logged in with the correct Facebook account? Are you getting any error messages? Did you try signing in and signing out to check if that helps?

Please check this article for more info- https://adobe.ly/439uJ2H

Regards,

Tarun

Report · May 22, 2025

Yes, as of this morning, May 22, 2025, I'm receiving the message that the Instagram post failed. However, it is posted to Instagram.

Report · May 22, 2025

Hi @gregoryr68579354, thank you for letting us know. To help us look into this further, could you please share a screenshot of the error message you're seeing and let us know whether you're using the web or mobile app? This will help us investigate and support you more effectively.

Thanks,

Chaimaa

Report · May 22, 2025

Using web.

get this message, but it actually is posted to instagram.

Report · May 23, 2025

Hi

@gregoryr68579354

,

We're sorry to hear about this. Thanks for sharing the screenshot. Could you please let us know what you're trying to post?

Did you try the steps mentioned here- https://adobe.ly/43pen6D?

Regards.,

Tarun