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Lucy2402
Lucy2402
Participant
January 23, 2023
Question

Adobe Express uploading images

  • January 23, 2023
  • 2 replies
  • 9819 views

Hi, I am new-ish to Adobe Express and I have found this programme really helpful for the scheduling feature – but when I upload my own imagery it only uplaods 50% of the image with the second half being grey'd out. I have tried reducing the file sizes and different formats with the same outcome. Any help would be appreciated 🙂

 

I am using it on a mac, and the web browser Safari 15.5.

    This topic has been closed for replies.

    2 replies

    B
    BEYBLADE BURST
    Participant
    August 29, 2024

    Fix it Please!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 2, 2024

    Hi 

    @BEYBLADE BURST

    ,

     

    Could you please share the type of file and size you're using? What's happening when you're trying to upload?

     

    Regards,

    Tarun

    Lyn_D
    Lyn_D
    Inspiring
    January 24, 2023

    Hi @Lucy2402 ,

     

    Thank you for reaching out, and we're sorry to hear you are experiencing difficulties with the uploads.

     

    Kindly provide us with further information:

    • The original image you're trying to upload and a walk-through video of your steps.

     

    Please note that we require videos to better understand what is going on and recreate your issue.

    Walk-through videos can be shared with us via DM.

     

    We're looking forward to receiving the requested information.

     

    Many Thanks,

     

    Lyn 🙂

      Lyn_D
      Lyn_D
      Inspiring
      January 24, 2023

      Hi @Lucy2402,

       

      Thank you for providing the video.

      Could you kindly include one of the images you're trying to upload and confirm which social media handle you are trying to get this posted on?

       

      Many thanks,

      Lyn 🙂

        D
        David35314674ujud
        Participating Frequently
        April 12, 2024

        @David35314674ujud 

         

        And the size? We have a known issue with extemely large files, and while that may not be what's going on here,  it would be good to rule that out. If possible, please send me a private message with a couple of images you are having trouble uploading.

        (To send a private message, navigate to https://community.adobe.com/t5/user/viewprofilepage/user-id/11927426 make sure you are logged in with your adobe id, then select the Message button)

         

        Abhi G

         

         


        I've been working as a photographer for almost 30 years, if it was a file size or type issue, I would have identified that already.

        It's not a browser issue, it's not a file size or type issue (I have tried so many different possible configurations) it is an Adobe issue.

        So go and talk to the Express people, find my activity log, go and see how many I've tried to upload an image to pop into the website page and figure out what's not working.

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