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Adobe Express web not loading

Community Beginner ,
Nov 11, 2023 Nov 11, 2023

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The website hasn't loaded  for a couple of weeks now. Every time I attempt to load the website shows an error. The app works fine but I cannot load the website. I already cleared the cache and attempted to use another browser but still the same. 

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Desktop Web , Performance

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi there,

 

We're sorry to hear about this. Are you still experiencing this issue? If yes, please ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

 

Let us know if that helps.

 

Regards,

Tarun

 

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Contributor ,
Jan 31, 2024 Jan 31, 2024

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Hi Tarun,

I'm also experiencing the same issues and have submitted a bug. When I try to edit video project, the browser tab (and the progressive web app on my Mac) just completely locks up! Sometimes Chrome gives me a popup that the page has become Unresponsive and I can Leave or Wait, but then if I reload the project I get the same issue. This is the same after clearing caches/cookies, incognito browser, etc.

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Contributor ,
Jan 31, 2024 Jan 31, 2024

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Screenshot 2024-01-31 at 1.13.23 PM.png

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Contributor ,
Jan 31, 2024 Jan 31, 2024

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I'm not seeing that Adobe is aware of any Status Outages for Express here: https://status.adobe.com/products/503465 

@Andy Lambert you always seem very responsive on the forums (thank you for that!) Is this something you could speak to or look into? I have some pressing deadlines and was really depending on using some of my templates in Express but right now I'm completely unable to use the service!

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi 

@bryanua

,

 

We're sorry for the delay. Can you share the screen recording of the issue? Is it only happening when you edit the video? 

 

Regards,

Tarun

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Community Beginner ,
Feb 17, 2024 Feb 17, 2024

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Well it's been months and I still receive the same error. There was a couple of times that it worked but then it crashed again. I've clear the cookies and cashe but it doesn't seem to do anything at all. 

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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@Tsk.isai, I'm sorry you're also experiencing difficulties.

Thank you for sharing the screenshot.

 

Please share the link on your screenshot so we can better assist you.

I'm looking forward to hearing from you.

 

^Lyn

 

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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Hi 

@Tsk.isai

,

 

We're sorry to hear about this. The link you've shared takes us to the app. Please share the screen recording of the issue. Also, try removing the pop-up blocker if installed on the browser.

 

We're here to help, just need some info.

 

Regards,

Tarun

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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hi

 

well I'm logging and trying from my browser not from the app. check the link for the video recording. 

 https://www.loom.com/share/9d90ecb491aa432ea8c3b84b814b48a0?sid=b808f3b3-ee0e-4652-9b14-8c7f59b9d0b9

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi 

@Tsk.isai

,

 

Thanks for sharing the screen recording. Could you please check with this link- https://adobe.ly/49t9ew6 and let us know if you can access the web?

 

Regards,

Tarun

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