• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe locking my project forcing me to subscribe when it was supposed to be free to use

New Here ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

I just started using adobe express to create thumbnails for youtube as I saw it was free to use as I have zero experience and after creating one thumbnail and having no problems I logged in the following day to finish another one UI had started and adobe has locked my thumbnail project claiming I used branded materialwhen I didn't and need to subscribe in order to retrieve it. Can't afford the monthly subscription now is there any way I can retieve my project?  I hate to lost hours of work, that I worked on this thing. 

Views

220

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

Hey @limalimon

Thanks for reaching out & apologies for the frustration. This isn't how Adobe Express is supposed to work. 

 

Could you try some of these workarounds and let us know about the findings:

  • Try duplicating the project & then downloading the new copy.
  • Try sharing the project with someone and accessing it through the other account.
  • Try signing out of all devices & then back in to see if that makes any difference.

 

Also, If possible, could you share the screenshot of the project(elements/layers used) & the message that claims the project has branded material.

 

We are here to help; we just need some more information to investigate further.

Your patience is appreciated.

 

Regards,

Amitej

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

LATEST

I have the same issue, for some projects I created a few months ago I can no longer access or edit them.

 

The message I get is 'This project has custom brand elements. To edit it, you'll need an Adobe Express subscription, so here's a 30-day trial for you to get to the finish line.'

 

The only content within these projects is my business logo which I own the rights to use, I have never used custom brand elements within Adobe Spark.

 

It seems like an additional paywall has been introduced since I started to use the software which is now preventing me from accessing content I have created. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines