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Adobe stock limited license issue when publishing Express content

New Here ,
May 19, 2022 May 19, 2022

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I am using Express through my university's enterprise license (that includes the Express Premium service), and I'm attempting to use the publish option to share some images, webpages, and videos.  I am unable to publish any content that includes a limited-license image found through the Express image search of Adobe Stock. This issue started last week, but affects any content that I am attempting to publish or update with a new "limited license CC Express" Adobe stock image. For any of this content, I receive an error stating "Sorry!  You cannot publish a project without a license to the Adobe Stock image."

 

I am using the web-based version of Express through my browser, and I have cleared the cookes, cache, and history of the browser.  This also happens on other computers with other web browsers.

 

The license described here seems to say I should be able to use any of these images as part of an Enterprise-Express Premium account, but I contacted Adobe tech support, and they said I had to license the images through Stock entitlements.  Am I misunderstanding the license?  Shouldn't these images be free for use inside of Express created and published content?

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correct answers 1 Correct answer

Adobe Employee , May 19, 2022 May 19, 2022

Hi Jason,

 

Thanks for the detailed info; this should not be happening.

I'd like to inform you that this is a known issue and is currently being worked on. The details you mentioned are shared with the engineering team for further investigation.

 

I'll keep you posted once we have any updates.

Your patience is appreciated. 

 

Regards,

Amitej

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi Jason,

 

Thanks for the detailed info; this should not be happening.

I'd like to inform you that this is a known issue and is currently being worked on. The details you mentioned are shared with the engineering team for further investigation.

 

I'll keep you posted once we have any updates.

Your patience is appreciated. 

 

Regards,

Amitej

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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