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RadamBrown
RadamBrown
Known Participant
October 18, 2022
질문

Camera photos aren’t all showing up as an option on the mobile app

  • October 18, 2022
  • 4 답변들
  • 2039 조회

Since the iPhone update, when I go to add or change a photo on my phone via the Adobe Express mobile app, only some photos are showing up...where are all my photos now? And yes, I have the access in my iPhone settings set to All Photos too. Thanks for any help...

    이 주제는 답변이 닫혔습니다.

    4 답변

    RadamBrown
    RadamBrown작성자
    Known Participant
    December 20, 2022

    The recent update (iOS or Adobe Express) fixed the issue finally!!! Thanks again.

      D
      doodledan
      Participating Frequently
      November 6, 2022

      Same issue here. Have had to stop using Adobe Express because of it. Annoying because instagram's own story tools are pretty basic, but I'll have to struggle on with them for now. 

      Lyn_D
      Lyn_D
      Inspiring
      November 18, 2022

      Hi @doodledan,

       

      The is issue has been fixed now by our engineering team. Kindly update your App and it should be working again.

       

      Many Thanks,

       

      ~Lyn

        John_Carney
        John_Carney
        Participant
        November 6, 2022

        It's November 5, 2022, and still cannot access all photos. Yes, Adobe, I did all the steps outlined in this thread. And yes, Adobe, I have a newish iphone with all updates. And yes, Adobe, I have prayed to the gods of technology 3 times a day since 2014. The fact that this app won awards for being "groundbreaking" this year is hilarious that it is useless on mobile.

          Lyn_D
          Lyn_D
          Inspiring
          October 18, 2022

          Hi @RadamBrown,

           

          Thank you for reaching out.

           

          When you're talking about an update, was this an IOS or an Adobe Express App update? I just updated my iPhone 12 pro-Max to the latest IOS version 16.0.3, and was able to access all my pictures from the Adobe express app.

           

          Try to delete and reinstall the Adobe Express App.

          When you try to add a picture you'll get a popup stating that: "Adobe Express" Would like to Access Your Photos, click on: Allow Access to All Photos.

           

          Let us know if this worked for you. 🙂

           

          Best,

          Lyn

            J
            Jonathan26796542mca4
            Participant
            October 26, 2022

            I am having the exact same issue after updating to iOS 16.0.3. I have deleted and re-installed Adobe Express as well as signed out and in again, and I am still missing the most recent 3-4 months of pictures

              Lyn_D
              Lyn_D
              Inspiring
              October 26, 2022

              Hi @Jonathan26796542mca4,

               

              I'm sorry to hear that you're experiencing the same issue.

              After you reinstalled the app can you kindly let me know if you clicked on: "Allow Access to All Photos" when you tried adding pictures for the first time?

               

              Many Thanks,

              ~Lyn

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