Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can't access admin console

New Here ,
Jan 13, 2022 Jan 13, 2022

Hello - I set up Creative Cloud Express and added the Google SAML setup to add my school's users. That all went smoothly, but now i cannot get back into the Admin Console. I am using the same account that I used to do the inital setup.

 

I have tried the incognito tip, but I still can't get back into the console.

 

Any ideas? 

 

Many thanks!

 

DWD

TOPICS
Subscription
1.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 13, 2022 Jan 13, 2022

Hi David, please have a look at the attached screenshot or go through this article for detailed information.

 

-Saquib

Capture.PNG

Translate
Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

Hi David,

 

We're sorry to hear that you've run into this issue! As this involves an EDU account we would suggest you please contact the IT admin in your organization for faster resolution. Also, please check out this article for more info.

 

Hope this helps.

 

Thanks,
Saquib

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2022 Jan 13, 2022

Thank you for your reply, Saquib.

 

I am the IT administrator/admin for this setup. That is the issue I am having - i can no longer gain access to the admin console.

 

Do you have a phone number i can call?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

Hi David, please have a look at the attached screenshot or go through this article for detailed information.

 

-Saquib

Capture.PNG

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2022 Jan 13, 2022
LATEST

Thank you...

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines