Can't add my Instagram account in Adobe Express schedule

[RedaIzo]

Hello, 

I have tried everything. Switched insta account to business, added insta account in to META Center, my insta account is linked with a Facebook page. All is linked into META business suit. 

I keep getting this. In total, I've spent 1h30min, at least 54 attemps of connection, removing many times the business app integration, i did it, all into this troubleshoot, everything. It's beyond my tech-savvy skills now. I need assistance from the Adobe Team. 

What info can i provide?

 Thank you

R

[Lyn_D]

Hi @Johandi267466705vsw ,

Thank you for reaching out.

Your Instagram account should be an Instagram Business account, and you should be the Facebook business page admin for this to work.

Please follow the steps here, on "Connect to Instagram for Business" to help you connect your content scheduler to your Facebook page.

If you still have problems after trying the steps above, DM me a video of your actions so I can look at what's happening. Also, please remember to click Like and Correct Answer to let us know if this post was helpful and to help the rest of the community find the solution more quickly if they ever run into the same problem.

Many Thanks,

~Lyn 

[Tim2288780409en]

I get to the list of accounts to connect to (FB, Insta etc), click against Insta and precisely nothing happens - no dialogue box, nothing. I have a professional/business Instagram account linked to a Facebook business account, of which I am the manager. So have I failed to turn around three times or something?

[Lyn_D]

.

[Lyn_D]

Hi @Tim2288780409en, 

I hope you're doing well.

I'm checking in to see if you connected your Instagram account at the end.

I'm looking forward to hearing from you.

Many thanks.

Lyn

[Mehak28949877vid9]

Hello. I am having trouble connecting my Instagram account which is not connected with my Facebook account. Is there any way around this? Thank you.

[Lyn_D]

Hi @Mehak28949877vid9,

Thank you for reaching out, and we're sorry you haven't been able to connect your Instagram account.

We have moved your post to this thread as it is about this, and we thought you might find this helpful.

Kindly follow the pinned steps above and let us know how it goes.

We're here to help and looking forward to hearing from you.

Many thanks,

Lyn 🙂