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Can't Edit a video

Explorer ,
Sep 27, 2024 Sep 27, 2024

Another day, another problem. Now I can't edit a simple 8mb mp4 video. After uploading, I just get a "progress" bar that keeps going back and forth and never stops. I can't save the edits I've made. 

On the web and iphone versions. 

-Anthony
TOPICS
Desktop Web , iOS , Video
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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024
LATEST

Hi 

@antkn33

,

 

We're sorry to hear about this. Are you still experiencing this issue? If so, have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps. 

 

Regards,

Tarun

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