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Can't get to old Spark files via Express using school account

New Here ,
Mar 23, 2022 Mar 23, 2022

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I have an Adobe account via my institution (UC Berkeley) and created a Spark project last year.  I was unaware of the change over to Express, and now when I try to login to express via "school account" I can't get in (I get a 400 error - see attached screen shot).  But when I went to post this question to the community, when prompted to login I could get in (using my same email).  So now I'm in my account, but I can't figure out where, if anywhere, old files might be stored so I can retrieve them. 

 

I don't know why I can't login the standard way (so that's one problem) but the main thing I'd like to fix is to figure out how to access, and ideally convert to some format I can use, an old Spark project that I put a lot of effort into.

 

I would greatly appreciate a simple, step-by-step, instruction for where to find old Spark files.  I'm not a regular Adobe user, so don't worry about getting too basic!

 

Thank you in advance.

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Adobe Employee ,
Mar 25, 2022 Mar 25, 2022

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Hi there, 

 

Thanks for reaching out to us, and sorry for the experience with the Creative Cloud Express. This shouldn't be happening.

Please look at this article and see if it helps: Troubleshooting: Previous Projects not opening in Creative Cloud Express. 

 

Also, could you please try the mentioned steps below:

1. Clearing cache/cookies of the browser you are using.

2. Using an alternate browser.

3. Disabling browser extensions.

4. Restarting the device.

 

Let us know if it helps.

 

Thanks,
Amitej

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New Here ,
May 02, 2022 May 02, 2022

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Hi -

I've been too busy to follow up on trying to retrieve this old project until now ... and I'm now able to log in to Adobe Express but I do not see anywhere to look for projects.  What tab I should be clicking to find any projects that may be stored in my account?  I've attached a screenshot of what my account page looks like.  Please point me to any instructions or tutorials to help with this extremely basic question...  Thank you!

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