Can't get to old Spark files via Express using school account

Report · Mar 23, 2022

I have an Adobe account via my institution (UC Berkeley) and created a Spark project last year. I was unaware of the change over to Express, and now when I try to login to express via "school account" I can't get in (I get a 400 error - see attached screen shot). But when I went to post this question to the community, when prompted to login I could get in (using my same email). So now I'm in my account, but I can't figure out where, if anywhere, old files might be stored so I can retrieve them.

I don't know why I can't login the standard way (so that's one problem) but the main thing I'd like to fix is to figure out how to access, and ideally convert to some format I can use, an old Spark project that I put a lot of effort into.

I would greatly appreciate a simple, step-by-step, instruction for where to find old Spark files. I'm not a regular Adobe user, so don't worry about getting too basic!

Thank you in advance.

Report · Mar 25, 2022

Hi there,

Thanks for reaching out to us, and sorry for the experience with the Creative Cloud Express. This shouldn't be happening.

Please look at this article and see if it helps: Troubleshooting: Previous Projects not opening in Creative Cloud Express.

Also, could you please try the mentioned steps below:

1. Clearing cache/cookies of the browser you are using.

2. Using an alternate browser.

3. Disabling browser extensions.

4. Restarting the device.

Let us know if it helps.

Thanks,
Amitej

Report · May 02, 2022

Hi -

I've been too busy to follow up on trying to retrieve this old project until now ... and I'm now able to log in to Adobe Express but I do not see anywhere to look for projects. What tab I should be clicking to find any projects that may be stored in my account? I've attached a screenshot of what my account page looks like. Please point me to any instructions or tutorials to help with this extremely basic question... Thank you!