Can't get to old Spark files via Express using school account

Question

I have an Adobe account via my institution (UC Berkeley) and created a Spark project last year. I was unaware of the change over to Express, and now when I try to login to express via "school account" I can't get in (I get a 400 error - see attached screen shot). But when I went to post this question to the community, when prompted to login I could get in (using my same email). So now I'm in my account, but I can't figure out where, if anywhere, old files might be stored so I can retrieve them.

I don't know why I can't login the standard way (so that's one problem) but the main thing I'd like to fix is to figure out how to access, and ideally convert to some format I can use, an old Spark project that I put a lot of effort into.

I would greatly appreciate a simple, step-by-step, instruction for where to find old Spark files. I'm not a regular Adobe user, so don't worry about getting too basic!

Thank you in advance.

Amitej S · Answer

Hi there,

Thanks for reaching out to us, and sorry for the experience with the Creative Cloud Express. This shouldn't be happening.

Please look at this article and see if it helps: Troubleshooting: Previous Projects not opening in Creative Cloud Express.

Also, could you please try the mentioned steps below:

1. Clearing cache/cookies of the browser you are using.

2. Using an alternate browser.

3. Disabling browser extensions.

4. Restarting the device.

Let us know if it helps.

Thanks,
Amitej

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