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Can't open a blank project, frozen.

New Here ,
Sep 09, 2024 Sep 09, 2024

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I select instagram reel and nothing happens. I've tried opening an old project and that doesn't work either. Using app and browser. Same problem. Using Windows. 

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New Here ,
Sep 09, 2024 Sep 09, 2024

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17259018736356590269015925046988.jpg

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New Here ,
Sep 09, 2024 Sep 09, 2024

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I have the same problem, I need to share a project link and I can't do it.

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Adobe Employee ,
Sep 20, 2024 Sep 20, 2024

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Hi 

@Lis_Simeon

 

@tina_9600

,

 

Sorry for the delay. Please make sure that the network endpoints listed on https://adobe.ly/3TAyVoE are allowed. For mobile, try reinstalling the app and try again to see if that helps.

 

Regards,

Tarun

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