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Hello, community!
I have created a few projects and templates on my desktop but would ideally like to develop new designs based on those templates from my mobile. For some reason, I can see those projects on my desktop but not on my mobile. Any reason why?
To be more specific; Instagram posts.
Thanks!
Thank you for reaching out.
Ensure you're logged into your Adobe Express mobile app with the same Adobe ID/Email, that you used to create your projects on the Adobe Express Web, and you will be able to view them on your phone.
Kindly let us know if this post has helped you by clicking on Like and Correct Answer. 🙂
Many Thanks,
~Lyn
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Ok @Elyannie, so that is generally available version of the iOS Mobile app, not the Mobile Beta. As outlined in the post I had linked earlier, the experience you are seeing is expected for now. You could try signing up for the Mobile Beta (https://helpx.adobe.com/express/using/express-mobile-beta.html)
Abhi G
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I'm gonna be honest with you. I appreciate the response and report. But ADOBE does not want to be synced because something this simple should not be happening to me. I work for a nonprofit organization that's worth millions of dollars in for me to do projects not only for my job, but for my side business and I have this issue tells me using the mobile app is not worth it. Because when I try to do work on the laptop, hoping it will sync over and when I'm using my iPad or laptop it tells me that nothing it will sync. I'm gonna have to use Canva or another app, because at least will sync when I use a different device. I don't have time to scrub through forums and wait for Adobe Support to respond in 2-3 days when I have real deadlines with money and my reputation on the line. I'm not worried about my reputation or the money. I am in time I'm investing into their product, so why should I give them more after I'm done? I'm going to have to train myself on another system or app, that is reliable and compatible on different devices. All of your checklist items listed has already been checked. Everything I have is updated; it's ADOBE. They are not interested in syncing. They are not interested in working with me or anyone who has posted, and now that I had to do my project on my desktop, I can't access it on my tablet and I look like an idiot when I'm meeting with my managers or potential clients, that's no longer going to be the case. After I finish my last two projects on Express, I'm going to deactivate and not use Adobe Express anymore. It's not worth it. I can't afford to look like an idiot during a meeting that can make me which is leading to a promotion, to show what I can do, but I know I'll lose a contract because the software doesn't wanna work for me . I don't have the time, and if they're not willing to be honest and respond back to me directly, they don't deserve my business.
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@NICOLE30747770yfhu, Thank you for your feedback. I will share this with our product team. We understand your frustrations and apologize for the frustration you've faced. Your input is essential in helping us improve our services. We hope to provide a better experience in the future.
Lyn
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The idea that something that worked great syncing in an older version only to be updated and not work like it used for months with the empty promise of "update coming soon to mobile" is causing us to move more and more of our work over to Canva.
At least with Canva, my team can build templates and still share them to mobile devices. Adobe 'bricked' a great product by not working out the bugs in syncing with mobile and desktop/web versions of Express.
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I will check out Canva on this.
*Nicole Hawkins*
*Customer Care Advocate*
Wycliffe Bible Translators USA
{Mod Note- Personal information removed by Moderator}
[link removed by another moderator]
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This is exactly it. You're very expensive app for iPad doesn't work. If I cannot access project files, it's utterly useless in every way. Adobe please get your stuff together and actually fix this. I would really prefer not to go to Canva. It is not my preference and I'm a full subscriber. Your apps should work and accessing files that are in the cloud and Adobe Xpress should never be an issue. Surely you have enough engineers to actually take care of it please make this issue high priority.
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Hi
@Stacy35962253ztkk,
We're sorry to hear about this. Would you mind elaborating more on this to help you further? We're here to help, just need some info.
Regards,
Tarun
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Please read the whole thread and fix your syncing problems. There must be an issue on Adobes side.
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