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Cannot accept library collaboration invite.

Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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I click accept and it shows loading, then returns to Accept or Decline as if i never clicked Accept. 

 

Help! 

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Creative , Feature request

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Hi Sam224995469xit,

 

Sorry for the trouble. When the project owner invited you did he select the email in the dropdown menu or type in your email manually? Would you be able to ask the project owner to type in your email manually and try again?

Let us know if this works, we are here to help.

 

Thanks,
Saquib

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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Hi Saquip!

 

Thanks for helping. 

 

This is happening to our whole team, not only me. However, They did try to re-send it me multiple times after i tried all of the possible solutions on this forum that i found. The admin's response:

 

The first time, I would type a last name and would be given a populated list, and chose the appropriate emails. The second time that I tested, I copy-pasted the email (Sam's) directly from her Contact Card in Outlook.
 
 
We appreciate your help!

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Hi Sam224995469xit,

Thanks for the screen recording. Would you be able to clear cache and try again with the incognito/private mode on the browser you are using?

Let us know if that works. We are here to help.

Thanks,
Saquib

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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My google Catche or is there an adobe one?

 

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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@Sam224995469xit Google cache.

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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I did that already. Nothing changed, unfortunately.  

 

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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LATEST

Hi Sam,

How is everything working with your mobile device? Is that side of things working OK?

 

Thanks,
Kevin

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