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Cannot access my branding

Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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I have updated to creative cloud. When I select an existing my project that is branded, it says I have to update to use branding. I have updated. I have uninstalled and reinstalled the same thing happens.

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Hi there,

 

Thanks for writing in, and we are sorry to hear about your issue accessing Premium Features!

 

Can you first please confirm that you are logging into Spark with the same Adobe ID and the same login method (Facebook, Gmail, or Adobe ID) that you were using at the time of purchase? We ask because if you log in with a different method, it will effectively make a new, free account.

 

If you are still having issues, would you be able to send me a private message with your Adobe id (email)? 

 

Thanks,

Saquib

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