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Cannot Download - Save Button Grayed Out

Community Beginner ,
Jul 01, 2024 Jul 01, 2024

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I cleared the cache, re-signed in and still cannot download anything.  The mac window appears and everything freezes (using Chrome), SAVE is greyed out and disabled and CANCEL does nothing.  The only way out of it is to hit ESC.  

TOPICS
Desktop Web , Exporting and Sharing , Image Editor , Performance

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Adobe Employee ,
Jul 15, 2024 Jul 15, 2024

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@scm28, I'm sorry you're having trouble. It's been some time since you last reported this issue, and I haven't been able to reproduce this error.

Please retest this and let us know how things are going.

^Lyn

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