Cannot publish or schedule posts

[WaterSpace]

I just made an Instagram story that I wanted to post via the Express app. When I click on "Share" and select the specific platform, then fill out the important details, the "Publish" button is grey and is unclickable. It does not change no matter what I do. Also, despite the "preview" working with the Instagram Post category, it keeps loading when it's selected to "Story".

I can download the file just fine, but it would have made it much easier for me to publish it via the app as I am a blind Adobe user and would make it more accessible that way.

My Instagram account is linked, so it should work fine otherwise.

Thank you in advance!

[Tarun Saini]

Hi there,

We're sorry for the delay. Are you still experiencing the issue? If yes, could you please share the screen recording of the issue? Are you getting any error messages?

We're here to help, just need some info.

Regards,

Tarun

[Piers276950219rah]

can you helpe me?

[WaterSpace]

Hi. Sorry for the late response. Scheduling and publishing worked for a while, but since today, something is wrong aagain. This time,. Express is failing to publish any post on Instagram. Posting stories works, but not posts.

I tried duplicating the post, making a completely new one, retying posting the original one, reconnectiung to Instagram. I did each of these multiple times and still, my posts are not publishing. They were publishing fine two days ago and for the past few days.

I would greatly appreciate your help! Thank you in advance.

[Andy Lambert]

Sorry to hear this, please could you open the post that failed, and copy/paste the URL here so we can take a look?

[Piers276950219rah]

hi the schedule assistant is not available on mine? I have tried re-downloading app, refreshing, differrent browser. Any thoughts?

[WaterSpace]

Hi.

I had another post scheduled for yyesterday and that went through all right, so I guess the issue was resolved.

Thank you.

[Andy Lambert]

Great to hear, thank you for letting me know.