Cant colloborate creative cloud express

[Anouk5C8C]

My colleagues dont recieve my requests when I invite them to my projects in Creative Cloud Express - it just says pending ?

[Amitej S · Accepted solution]

Hey there,

Thanks for reaching out to us; sorry for your experience with the Creative Cloud Express. This shouldn't be happening. 

I'd like to inform you when an email id is added from the "Invite to" option, an email is sent to the invitee with a link that says "Start Collaborating".

Clicking on this link redirects the invitee to the Creative Cloud Express page then the invitee has to click on the bell icon on the top right corner to approve the invitation.

Once the user approves it, the page redirects to the project or they can go to the "Shared with You" tab from the "Projects" option in the sidebar to access that project.

Note: You may also ask your colleagues to login to creative Cloud Express using the same email id on which the invitation is sent. 

Let us know how it goes.

Regards,

Amitej

[Anouk5C8C]

I think I have two accounts even though I tried to delete one both linked to the same email?

[Anouk5C8C]

 Is this the problem ?

[Amitej S]

Thanks for responding. Could you please reshare your screenshots as we are unable to see the information clearly? 

[Anouk5C8C]

The only way I can see my projects or share them with my work colleaques is if I use their gmail emails not our work emails even though we all have adobe creative cloud company subscriptions.

I have to work on a project send myself that link in gmail in order to see that project as they dont show up in my recent projects the next day ?

Do we need the full subscription to see our projects from the previous day show up ?

I tried signing up for the full subscription but I still wasnt able to share my projects with my colleagues either so I cancelled it ?