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content not loading on iPhone app

New Here ,
Sep 27, 2023 Sep 27, 2023

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The app on my phone is not showing the files created on the computer website.
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Exporting and Sharing

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correct answers 1 Pinned Reply

Adobe Employee , Sep 27, 2023 Sep 27, 2023

Hi @Tamale Spaceship,

 

I'm sorry to hear about the frustration. You can't see projects created on the desktop app in your mobile app because they currently use different file formats. Adobe Express is in the process of migrating the mobile app to the new Adobe Express format, which will allow seamless access to projects created on the desktop app in the near future.

 

I understand that this situation can be frustrating, but please know that the Adobe Express team is actively working on this tra

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @Tamale Spaceship,

 

I'm sorry to hear about the frustration. You can't see projects created on the desktop app in your mobile app because they currently use different file formats. Adobe Express is in the process of migrating the mobile app to the new Adobe Express format, which will allow seamless access to projects created on the desktop app in the near future.

 

I understand that this situation can be frustrating, but please know that the Adobe Express team is actively working on this transition. We appreciate your patience, and you can look forward to using your projects across all devices once the migration is complete.

 

If you have any more questions or require further assistance, please don't hesitate to ask, and if you feel this has helped answer your question, please consider marking this thread as the correct answer. It may help other community members with the same question and inform them that a correct answer is available.

 

Thank you for your continued support ❤️ in making Adobe Express better.

Lyn

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