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Converting fails

Explorer ,
Aug 17, 2023 Aug 17, 2023

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Can't convert old files, getting Error Message to try again.

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Hi @Musikbüro Basel,

 

Thank you for reaching out, and we are sorry you're having issues with converting your files.

 

What is the browser you're using? We recommend using Safari, Microsoft Edge or Chrome. Can you try with a different one or clear the caches? Can you try to convert from this link?

 

Here are the steps:

  • Click Move file on the project you want to migrate
  • Click Convert for Desktop
  • The conversion takes place
  • You will land in the editor for the new version of Express of the project you moved

 

If the issue persists, please send us a screenshot so we can see what happens.

 

Thanks,

Winnie

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Explorer ,
Aug 18, 2023 Aug 18, 2023

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Thanks for getting back, but please, I already spent almost two days looking for solutions and waiting and praying I'm not losing data. So the "easy solutions" already tested out several times. It's not working with other browsers, the cache is as empty as it gets. And on top of all the problems, the folder where the "not converted files" would go is now empty. So the Files I tried to convert disappeared completely. (they were once there)
So it's as serious as it could get for somebody who is having a business based on your programm.

It's always the same procedure. I try to convert, it gives me the error and now it doesn't even put it in the originals folder as it did yesterday. So the file I just tried to convert is not in the old version anymore and also not in the new one. 

I hope you understand my concerns.

Bildschirm­foto 2023-08-18 um 13.09.23.png

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Explorer ,
Aug 18, 2023 Aug 18, 2023

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@Winnie_M 

Update: Converting a Project (Instagram Post) that was only "cropping" a picture (no text, words, graphic stuff) was possible. Everything else still is not working. And the lost files are still missing.

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Adobe Employee ,
Aug 31, 2023 Aug 31, 2023

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Hi @Musikbüro Basel,

We've been working hard to make the app better, and we've made some updates that could address the problems you've been facing.

Please take a look at this announcement post: https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug.... It has steps to help you with the folder and file migration issue as well as the webpage conversion problem.

 

Give it a try, and let us know if it makes a difference!

 

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Explorer ,
Sep 04, 2023 Sep 04, 2023

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sorry @Amitej S but this is ridiculous. Do you think I was able to wait for your solution to convert all projects and folders for 2 weeks? This option would have been mandatory for the release as I wasn't taking a time off until Adobe gets the message. You can imagine how many hours I spent to convert every single project I needed to work on in the last days! 

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