• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

desktop app distorts aspect ratio on download

New Here ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

desktop app distorts aspect ratio on download

 

that's all - please fix! ty!

 

adobebug1.jpg

Views

183

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out to us! This shouldn't be happening. Since when are you facing this issue? Is this happening with all images or any specific images? Have you tried using another browser or on the incognito window?

You may try clearing the cache and cookies of the browser you're using.

 

We are here to help just need some info.

 

Thanks,

Amitej

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Thank you for your patience. We have gone through the issue. To get to the bottom of this issue, would you mind following the below steps for us? Sorry, it seems a bit complicated, but this will really help our developers get to the root of the issue.

 

1) Navigate here: https://monocle-us-east-1.cloud.adobe.io/ (we recommend you use Chrome as a browser)
2) If you are having a problem with a Post, please click "Post" from the left menu. If Page or Video, click the respective option.
3) Click the troublesome project (please click the project itself, not the checkbox)
4) Select the Export all versions checkbox below the Export button.
5) Hit "Export" to download the file, and then attach it to this ticket/email.


If you are not able to see the Export all version check box, please hold the Alt/Opt key down when clicking the Export button to download all versions.

Note: if "Export" doesn't seem to do anything, please ensure popups aren't blocked. An icon will show up to the right of the address bar of your browser that is blocking popups.

 

Also, please share the file in DM (private message). 

 

Thanks,

Manmeet

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines