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desktop app distorts aspect ratio on download

New Here ,
Feb 27, 2022 Feb 27, 2022

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desktop app distorts aspect ratio on download

 

that's all - please fix! ty!

 

adobebug1.jpg

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Hi there,

 

Thanks for reaching out to us! This shouldn't be happening. Since when are you facing this issue? Is this happening with all images or any specific images? Have you tried using another browser or on the incognito window?

You may try clearing the cache and cookies of the browser you're using.

 

We are here to help just need some info.

 

Thanks,

Amitej

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Hi there,

 

Thank you for your patience. We have gone through the issue. To get to the bottom of this issue, would you mind following the below steps for us? Sorry, it seems a bit complicated, but this will really help our developers get to the root of the issue.

 

1) Navigate here: https://monocle-us-east-1.cloud.adobe.io/ (we recommend you use Chrome as a browser)
2) If you are having a problem with a Post, please click "Post" from the left menu. If Page or Video, click the respective option.
3) Click the troublesome project (please click the project itself, not the checkbox)
4) Select the Export all versions checkbox below the Export button.
5) Hit "Export" to download the file, and then attach it to this ticket/email.


If you are not able to see the Export all version check box, please hold the Alt/Opt key down when clicking the Export button to download all versions.

Note: if "Export" doesn't seem to do anything, please ensure popups aren't blocked. An icon will show up to the right of the address bar of your browser that is blocking popups.

 

Also, please share the file in DM (private message). 

 

Thanks,

Manmeet

 

 

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