Download and image issues with new beta version

Report · Oct 10, 2023

I am having multiple issues with the new beta version. Firstly, I have converted and transfered files to the new version from the old version. While I can open them to edit and download some of them, the file image is a widget/ icon. See screenshot attached.

Secondly, I created a new video for FB again a) the file image is a widget icon and b) while I can open it in edit mode, I receieve an error notice when trying to download. I have been experiencing this for 4 days now. I have searched everywhere online for answers. It is extremely frustrating as I need to use these images for business PR. Any help would be greatly appreciated.

Report · Oct 10, 2023

Hi,

Sorry to hear you are running into these issues. Could you provide more details about "the error notice when trying to download"? The exact message or a screenshot would help.

Thanks

Abhi G