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Download and image issues with new beta version

Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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I am having multiple issues with the new beta version. Firstly, I have converted and transfered files to the new version from the old version. While I can open them to edit and download some of them, the file image is a widget/ icon. See screenshot attached. Screenshot 2023-10-11 at 11.07.22 am.png

Secondly, I created a new video for FB again a) the file image is a widget icon and b) while I can open it in edit mode, I receieve an error notice when trying to download. I have been experiencing this for 4 days now. I have searched everywhere online for answers. It is extremely frustrating as I need to use these images for business PR. Any help would be greatly appreciated. 

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Desktop Web , Video

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Hi,

 

Sorry to hear you are running into these issues. Could you provide more details about "the error notice when trying to download"? The exact message or a screenshot would help.

 

Thanks

Abhi G

 

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