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New Here ,
Apr 07, 2024 Apr 07, 2024

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When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon
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Desktop Web , Video

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hi @abdulwahab36459602frth,

 

We're sorry to hear about the issue.

 

Is it happening with each project? Is it an image or a video? Did you edit a template?

Have you tried to use another browser, such as Google Chrome or Safari? Do you see any differences? Please check your Internet connection and clear your caches/cookies before logging back in. You may need to check the OS version of your device. An update may be available. You can deinstall or deactivate any browser extensions to see if it changes the situation.

Let us know your observations.

 

Thanks,

^Winnie

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi @abdulwahab36459602frth, The *******30.4@g*il.com runs on the Illustrator subscription and holds no Adobe Express Premium subscriptions. Your account shows you added a stock asset to your project on 07 April 2024. Projects containing Premium Stock Assets without the necessary subscription won't download. Please try to subscribe to the Adobe Express Premium and retest. This will enable you to download your project. I hope this has helped shed some light on your situation. We're here to help should you have further questions or encounter any issues. ^Lyn

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