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I have a flyer comeplte and when i try to download as a pdf, I get this message. Not sure if it matters but I used a jpeg as my background. I don't "think" that woudl matter but tryiong to think of anyhting out of the ordinary
Unknown image format.code: 500requestId: FAkO53ZJqct5WbqJtYDOYeZh88VaX0ty
It usually comes up when there's unsupported content in the PDF. Does the project has any animations in it?
Can you download the project in JPG or PNG format? If so, you can use the 'Convert to PDF' quick action to get it in PDF format.
You may also refer to this Community thread for more info.