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Error message downloading as PDF

New Here ,
Dec 07, 2022 Dec 07, 2022

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I have a flyer comeplte and when i try to download as a pdf, I get this message. Not sure if it matters but I used a jpeg as my background. I don't "think" that woudl matter but tryiong to think of anyhting out of the ordinary

Unknown image format.
code: 500
requestId: FAkO53ZJqct5WbqJtYDOYeZh88VaX0ty

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Problem or error

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Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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Hi @Adam27481067p7kb,

It usually comes up when there's unsupported content in the PDF. Does the project has any animations in it? 

Can you download the project in JPG or PNG format? If so, you can use the 'Convert to PDFquick action to get it in PDF format.

 

You may also refer to this Community thread for more info.

 

Best, 

Amitej

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