Error: Publish API Response: 500 Internal Server Error : Adobe Express Webpage

[StevenBayless]

I am trying to publish a webpage that I created in Adobe Express but keep getting this error message.  I click Share, Publish to Web and Create Link.  It says it is Publishing for a few seconds and gives me the error message.  Any ideas?

[Crystal305796542j4s]

Get Outlook<>
for iOS<>

[Jill30812741o6ro]

What does Outlook have to do with this? 

[Jill30812741o6ro]

I am having the same issue today. Adobe Help was no help at all.

[StevenBayless]

I found out why it wasn't working for me.  The learning institution I am employed by has put restrictions on sharing links from outside sources.  I discovered I was unable to publish my project because of these restrictions.  Unfortunate because we buy into the Adobe ecosystem yet can't use some of their applications.  Adobe Express is great and has features I have not found in other programs.

[Jill30812741o6ro]

OK, thanks.

[Gian_LO_FI]

Where do I get off this restrictions. Coud you please guide me solving this problem, this is a issue that must be solved by adobe Team.

[MartinToth Ltd]

1. I'm having the same problem in adobe express. I get an error : Publish API Tesponse: 500 Internal Server error. 
   what can I do?

[StevenBayless]

Hello Martin,

If you are using an enterprise license to access Adobe products, I would suggest you contact your IT department to find out who administers your accounts.  I was unable to make any headway with this and still have limited use of Express.  I was told that the restrictions might be lifted in the future.

[Tarun Saini]

Hi 

@MartinToth Ltd

Welcome to the community! Are you still encountering this error? If so, can you please let us know which platform you are getting it on? Is it on the desktop web or mobile? What troubleshooting steps did you follow?

We're here to help, just need some info.

Regards,

Tarun

[tpriordan]

I am having the same issue. I'm using Adobe Express, Instituational ccount, on Edge Browser

[David__B]

Hi @tpriordan

It looks like you're using an enterprise-type account; please reach out to an admin for your account (typically the school's IT department) to open a support ticket through the admin console. This article describes the process: https://adobe.ly/3PLhLmb

Best,
Dave

[Yash_Agarwal]

Hi @StevenBayless,

If you are getting Internal Error 500 Error please try to change the Webpage Theme to maybe a adobe express theme or custom. Then you should be able to publish it again.

Regards,
Yash

[StevenBayless]

Thank you for the response, Yash.  But I finally figured it out.  It is because I am using an enterpirse account and the ability to publish is blocked by my institution.

[Yash_Agarwal]

Hi @StevenBayless ,

You are most welcome.

Regards,
Yash

[lucas_7873]

Since yesterday I'm not able to use Adobe express or access my admin panel to set my application

Keeps showing this error and admin panel looks like this:

I already emptied my cache , tried different browsers and the error persists. Anyone else getting those errors?

[Tarun Saini]

Hi @lucas_7873,

Thanks for reaching out. Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

Regards,

Tarun

[lucas_7873]

Thanks for your time, here's the log:

TruncatedText.js:32 Error occurred while calling floodgate AxiosError: Network Error
console.error @ TruncatedText.js:32
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p13n.adobe.io/fg/api/v3/feature?clientId=ONESIE1:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bps-il.adobe.io/users/22AF1E1D6531312C0A495FD6@AdobeID/linked-accounts?includePaths=true:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bps-il.adobe.io/jil-api/v2/organizations/?include=delegation_groups_migration_status,renga_tags,rso_values:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
TruncatedText.js:32 Array(2)
console.error @ TruncatedText.js:32
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angular.js:14800 Failed to load the application undefined
TruncatedText.js:32 Possibly unhandled rejection: undefined
console.error @ TruncatedText.js:32
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newrelic.495e31ace1.js:2 Uncaught (in promise) undefined
Third-party cookie will be blocked in future Chrome versions as part of Privacy Sandbox.
Third-party cookie will be blocked in future Chrome versions as part of Privacy Sandbox.
Third-party cookie will be blocked in future Chrome versions as part of Privacy Sandbox.
Third-party cookie will be blocked in future Chrome versions as part of Privacy Sandbox.

can you help me understand what's going on?

[default38390696zk5qbz]

I get an API 500 internal server error when trying to publish or re-publish a web page in New Adobe express. Request URL: https://hz-gneiss.adobe.io/webpages/urn:aaid:sc:US:305bd019-1d31-493a-adfc-2c9da7ffa6d5 Request Method: POST Status Code: 500 Internal Server Error Remote Address: 18.207.85.246:443 Referrer Policy: strict-origin-when-cross-origin Response Headers Raw Request Headers Raw

[Michelle Chocolita]

Hi, I had this error too today, for me it helped to refresh the page and try again.

Have you tried refreshing, or logging out and clearing cache?

[Annette3849672969qp]

Having this problem too, but when I started a new website project, was able to successfully publish that one. WTF?

[Manu24753827wh0w]

Ayuda! Estoy tratando de publicar un proyecto de pagina web pero no me permite publicar, me marca un error, el de la imagen adjunta, esto es un error de sistema?

[Maree15C3]

I am trying to publish a webpage that I created in Adobe Express but keep getting this error message "Publish API response: 500 internal server error".  I click Share, Publish to Web and Create Link.  It says it is Publishing for a few seconds and gives me the error message.  Any ideas? Thanks

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[default7ir86c76idrb]

I am having the same problem today with an Express page. Any ideas on how to problem solve?