Error when trying to play stock media

[Michael37008165t7f2]

Keep getting error: UUID: 84f647b9-9b86-47fc-a982-2eee3dab7d35 when trying to play back stock media. 

Anyone else know what this means?

[Tarun Saini]

Hi 

@Michael37008165t7f2

,

Thanks for your patience. We're sorry for the delay. Are you still experiencing this issue? If so, can you share the screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Regards,

Tarun