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Exports incorrectly

New Here ,
Feb 18, 2022 Feb 18, 2022

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When exporting images from CC Express on my phone (LG running android 9) the preview does not match the exported file.

 

Exported image:

CC_Express_20220218_0836220.24219997001883264.png

 

As shown in app:

Screenshot_20220218-082931.png

TOPICS
Android , Bug , Import and share , Problem or error

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New Here ,
Feb 18, 2022 Feb 18, 2022

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I believe I have narrowed the bug to just those projects that involve transparency and/or blend modes. 

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Can I get some help with this please?

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Hey there,

 

Sorry about the trouble you're facing with Creative Cloud Express. This shouldn't be happening.

Is this happening with other images, and what format are you downloading when this issue occurs. Also, please ensure that you're using the updated version of the application, and you can also try exporting the project using any browser on a desktop in case of urgency.

We are here to assist you, just need some more info.

 

Regards,

Amitej

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