FAILURE TO REMOVE BACKGROUND ON IMAGES

[Hlanhla29724988ncej]

I'm unable to remove the background of images on my Adobe express. Each time I click on the remove background icon it just keeps on loading and says something went wrong.

[Julius Atienza Aala]

Hi @Hlanhla29724988ncej I had the same scenario sometimes, but I figured out why does it is happening. You may refer the with the list below:

• Slow Internet connection - Stable Internet Connection is needed to make sure that the feature like removing a background will be successful. Remember that it is an online tool and it need great internet connection.
• Laptop processor is slow or you have a lot of applications/tabs that are opened - even the background removal was online, it also depends on our laptop processing speed. 

Hope this will helps you.

[Divya Sanchan3255619184gr]

I've been facing the same issue for the past week - it never works. Just keeps loading

[Neelamk]

Hi @Divya Sanchan3255619184gr,

We're sorry to hear about your difficulties. Could you please share the screen recording of the issue you're seeing to help you further? Is it happening with all the images or with some specific ones? Also, have you checked on other browsers like Microsoft Edge and Google Chrome) to see if it makes a difference?

We are here to help you; we need more information to investigate.

Thank you,

Neelam

[Felix32632928l1oz]

I am facing the same issue...

[manju32267648wu8m]

i am facing the same issue rit now not able to remove the background

[Tarun Saini]

Hi there,

We're sorry to hear about this. Could you please share the screenshot of the error message you're seeing? Did you try signing out and signing in again to check if that helps?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

For more information on how to clear cache and cookies please check this link: https://support.google.com/accounts/answer/32050

Regards,

Tarun

[nicolebreanne]

Hi there,

I'm running into the same problem. I've tried all of the tips here - it has worked fine for me in the Beta, but not working now. Not in Safari, or Chrome. I have a brand new MacBook Pro, fast internet connection and have tried different computers. I've cleared cache and cookies and all the things. Feeling desperate - any tips?

Thanks! Nicole

[manju32267648wu8m]

 have been facing the same issue and it  is really frustrating as they do not have a proper fix to this i always have to call the customer service and my work is always stuck .