FIXED -❗Adobe Express outage - 'You're offline' error ❗April 8th, 2025

[Amitej S]

Hi Everyone!!

Adobe Express experienced an outage, and the app stuck on "Getting everything ready for you," with a message displaying "You're offline."

Our team worked on fixing the issue. If you're still experiencing it, let us know.

We apologize for the frustration and thank you for your patience.

[rachael_3007]

This happens to me constantly ever since I started using this platform about 6-9 months ago. I regularly have to close the app and restart. I have stopped using the desktop app becuase it does this constantly. Chrome was working better, but now I am having the same issue on Chrome as well. Came on here today, becuase I literally can't do anything on any project on Chrome or the desktop app without it telling me "You're Offline. Please check your network connection. We'll reconnect you once you're back online." My internet connection is perfectly fine, no other applications are having any difficulties. The error message is not going away, I have to close the app and restart. Then as soon as I make a single change to a project it happens again. There is clearly some kind of issue with the application and its ability to connect to the internet properly

[Grace Presbyt36105630rs4j]

Nobody wants to do all the techical crap to fix this error.  Just make a product that works as well as Canva. 

[Abhi.G @ ADBE]

@rachael_3007 @Grace Presbyt36105630rs4j 

We are actively investigating this issue. Thanks for your patience.

Abhi G

[felipe_2059]

This problem has happened to me before, but it has stopped. Today it is impossible to work and from previous messages, this is a known problem and you have not given it due attention. Please resolve this as soon as possible.

[Gabriel37244784c469]

Happening to me in Chrome. Please fix asap.

[Shane84]

Please for the love of all that is Holy get this fixed asap. If I lose a client because I am not able to do the presentation that I have in 30 mins I will be telling my ogranization to undownload everything to do with adobe and switching to something else. I understand technical difficulties, but when countless people rely on on your software to run their business, more diligence is needed.

[tokkenring_5545]

Fix this issue! This is why "always online" are a problem. Bring back offline modes!

[angular_Gemstone5569]

I have tried on multiple laptops and I still get the same message. Garbage

[Shane84]

I truly cannot comprehend how a company worth almost $150 billion cannot make a web app that works reliably. I love the Adobe apps....when they work, but this is starting to get absurd. You guys have known about this problem since at least 2023. It's time to either deal with the problem or accept all of your users switching to something else. I do not know if Express is simply not a priority for you guys, but at this point it's becoming laughable. You can't even seem to incorperate something as simple as spell check. I'm not trying to be rude and I understand that it's not the fault of whatever Adobe employee reads this, but come on guys. 

[LorenM.]

I am having the same issue. I have attached the screen shot with the Blocked Code Notice from Chrome.

[zachariah_5000]

Same issue. I got some momentary relief like 5 minutes ago before the issue started up all over again. It has to be something server side that they're refusing to admit to.

[Joe_Burns1539]

Same issue.

[dakota_4843]

i am having the same issue when using google chrome and the app i download for my computer from adobe express chrome extension. i checked online for adobe services and it doesn't say anything about maintenance with adobe express. 

[alcidae]

Adding to the onslaught - same issue occuring all morning. Tried Chrome & Safari - I was able to "work" in Safari and make changes to a template I had pre-created, but now when I try and download the file, it's exporting the old basic template, so its clear no changes are actually being saved online. 

[youmee]

I keep getting the following error in Adobe Express:

You're offline

Please check your network connection.
We'll reconnect you once you're back online.

It worked fine until weeks ago and now this. And of course the internet is connected.

Erasing cookies, working on secret mode, using a different browser all didn't work.

What do I do?

[collin_5966]

Same issue. Just started today for me.

[Amitej S]

Hey @collin_5966, Welcome to our Adobe Express Community! 

Our teams are aware of the issue and have worked on a fix for this. Can you please try again and let us know if it works fine for you now?

Best!

Amitej

[youmee]

it's working now.

[mahmoud_5524]

Hi @youmee,

That’s great to hear — thanks for the update! 
If anything else comes up, feel free to reach out anytime. Have a creative day! 

^MM

[James36502932wflx]

It has happened to me. Steps take:

1. Shut Down and restart (nope)

2. Check Firewall Settings (Nope, program allowed)

3. Clear Browser Data (nope)

4. Switch Browsers from Chrome to Edge (nope)

I am not sure what to do next. 

[adrienne_5944]

Hi 

Randomly Adobe Express started telling me I am offline when I am not. All other websites work. I did not change anything and normally use it with no issue. Any thoughts? I have a big deadline and need to access my presentation to complete it.

Thank you

[Michael Zabrocki]

SAME HERE!

[zachary_5406]

Same here. I have been trying to troubleshoot and nothing is working. I wonder if its down?

[Amitej S · Accepted solution]

Hey @zachary_5406, Welcome to our Adobe Express Community! 

Our teams are aware of the issue and have worked to fix it. Please try again and let us know if it works for you now.

Best!

Amitej