Community Manager

Answered

FIXED -❗Adobe Express outage - 'You're offline' error ❗April 8th, 2025

Forum|Forum|11 months ago
April 8, 2025
43 replies
3569 views

Hi Everyone!!

Adobe Express experienced an outage, and the app stuck on "Getting everything ready for you," with a message displaying "You're offline."

Our team worked on fixing the issue. If you're still experiencing it, let us know.

We apologize for the frustration and thank you for your patience.

Correct answer Abhi.G @ ADBE

@rachael_3007 @Grace Presbyt36105630rs4j

We are actively investigating this issue. Thanks for your patience.

Abhi G

C

c_9117

Participant

...just happened to me with the desktop app. Reports "You're Offline" and never returns control despite me being online. I am behind a proxy server, but I don't see why it can't verify that I'm online when Windows can tell me I'm online with the wifi icon in the bottom right corner (Windows 11).

M

mahmoud_5524

Community Manager

Hi @c_9117,

Can you please share a screen recording of the workflow you've described above so we can investigate this? Also, what happens if you click on this link: Open Adobe Express from any private/incognito browsing mode?

^MM

lindumg85265659

Participant

Hi

We get this still too...

We use creative cloud but as soon as you click anything it takes you to Adobe express and then we run into this issue

Any update on it?

We have cleared cache and cookies and all other website work fine just this website

Or is there away on creatvie cloud so it opens the other applications rather then adobe express?

Amitej S

Author

Community Manager

Hey @lindumg85265659, this seems like a separate issue, but we'll help you resolve it.

Can you please share a screen recording of the workflow you've described above so we can investigate this? Also, what happens if you click on this link: Open Adobe Express from any private/incognito browsing mode?

J

Joe_Burns1539

Participant

this is happening again

Amitej S

Author

Community Manager

Hey @Joe_Burns1539, is it still happening for you? Did you try working on a different browser, such as Edge, Chrome, Firefox, or Safari? I'd suggest you try switching to a different internet connection to see if that makes any difference.

Dos share your observations, we are here to help.

celestel24724385

Participant

Same issues for me, can't work on anything. Usual troubleshoot steps don't help.

Amitej S

Author

Community Manager

Hey @celestel24724385, Can you please provide more details on the issue? What platform are you working on? Please provide the browser details if you are using desktops and the OS details if you are using iOS or Android devices. What troubleshooting steps did you try? Also, if possible, share a screen recording so we can investigate this further.

Thanks!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.