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I can't schedule an Instagram carousel post with Adobe Express

New Here ,
Dec 05, 2022 Dec 05, 2022

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I would like to schedule a post with several page on Instagram thanks to the Adobe Express Content Schedule but I have a problem.

 

I have imported my different pictures for my caroussel. In preview mode, I have my caroussel who works perfectly. But, when my post is published on Instagram, I have a problem : only the first page of my carousel is published. The other pages have disappeared. 

 

How can I solve this problem ?

 

Thanks in advance for your anser 🙂 

 

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Import and share , Problem or error

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Hello @Mr0D4C

 

Thank you for getting in touch.

 

We are sorry to hear you're having trouble posting your Carousel.

Can you confirm if this has worked for you before?

Also, could you kindly DM me a Video recording of the steps you're taking to post your Carousel and the image?

 

Many Thanks,

~Lyn 🙂

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Hi @Mr0D4C,

 

You may try refreshing the access tokens or reconnecting the social media channels once to check if that makes any difference.

 

Best,

Amitej

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