• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I have connected Adobe Express content scheduler to Facebook, now it has a different owner

Explorer ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

I was eager to give the content scheduler a try and set it up. A little after connecting the content scheduler with my FB page I noticed that there is a new owner. In the facebook notification log I see an entry with my first name and a generic user icon, which cannot be clicked. So, it does not appear to be an actual Facebook user but probably Adobe Express. Could that be? I have trusted the access rights that were enabled by Adobe - perhaps it was a mistake. Anyway, can you help?

 

I would like to avoid creating a new page as much as possible. Thus, if nothing else works, I would have no choice.

 

PS: My last post has been marked as spam. I hope it won't be the case this time. I am a real user with an actual problem I would love to resolve asap.

 

Best regards,

 

Alexander

Views

168

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

Hi @Alexander Nt,

 

Thank you for reaching out.

In order for the content scheduler to function, the Facebook page should've been at least 1 week old.

 

Have you tried disconnecting and reconnecting to your personal Facebook account that is linked to the page?

 

Before doing so try clearing the cache/cookies of the browser. You can also try working on a different browser or accessing your browser in an incognito/private mode and see if this makes a difference.

 

To  disconnect the account you're currently logged in to:

Click on 'Disconnect', log out from the social media page in the browser and then 'Reconnect'.

 

Kindly let us know if this helps.

 

Best,

~Lyn

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 20, 2022 Oct 20, 2022

Copy link to clipboard

Copied

Hello @Lyn_D ,

thanks for the response. I did not try to reconnect because I am more confused about the change of page owner on the same day I have connected Adobe Express Web with Facebook and Instagram. Thus, I am starting to get the feeling that it may be unrelated. I will need to dig into the Facebook Meta settings. Maybe this clear things up.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

Copy link to clipboard

Copied

LATEST

Hi @Alexander Nt,

 

That is a good idea, and let us know how it goes.

We're always here to help. 🙂

 

All the best,

~Lyn

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines