I have connected Adobe Express content scheduler to Facebook, now it has a different owner

Report · Oct 11, 2022

I was eager to give the content scheduler a try and set it up. A little after connecting the content scheduler with my FB page I noticed that there is a new owner. In the facebook notification log I see an entry with my first name and a generic user icon, which cannot be clicked. So, it does not appear to be an actual Facebook user but probably Adobe Express. Could that be? I have trusted the access rights that were enabled by Adobe - perhaps it was a mistake. Anyway, can you help?

I would like to avoid creating a new page as much as possible. Thus, if nothing else works, I would have no choice.

PS: My last post has been marked as spam. I hope it won't be the case this time. I am a real user with an actual problem I would love to resolve asap.

Best regards,

Alexander

Report · Oct 13, 2022

Hi @Alexander Nt,

Thank you for reaching out.

In order for the content scheduler to function, the Facebook page should've been at least 1 week old.

Have you tried disconnecting and reconnecting to your personal Facebook account that is linked to the page?

Before doing so try clearing the cache/cookies of the browser. You can also try working on a different browser or accessing your browser in an incognito/private mode and see if this makes a difference.

To disconnect the account you're currently logged in to:

Click on 'Disconnect', log out from the social media page in the browser and then 'Reconnect'.

Kindly let us know if this helps.

Best,

~Lyn

Report · Oct 20, 2022

Hello @Lyn_D ,

thanks for the response. I did not try to reconnect because I am more confused about the change of page owner on the same day I have connected Adobe Express Web with Facebook and Instagram. Thus, I am starting to get the feeling that it may be unrelated. I will need to dig into the Facebook Meta settings. Maybe this clear things up.

Report · Oct 21, 2022

Hi @Alexander Nt,

That is a good idea, and let us know how it goes.

We're always here to help. 🙂

All the best,

~Lyn