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I have connected Adobe Express content scheduler to Facebook, now it has a different owner

Explorer ,
Oct 11, 2022 Oct 11, 2022

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I was eager to give the content scheduler a try and set it up. A little after connecting the content scheduler with my FB page I noticed that there is a new owner. In the facebook notification log I see an entry with my first name and a generic user icon, which cannot be clicked. So, it does not appear to be an actual Facebook user but probably Adobe Express. Could that be? I have trusted the access rights that were enabled by Adobe - perhaps it was a mistake. Anyway, can you help?

 

I would like to avoid creating a new page as much as possible. Thus, if nothing else works, I would have no choice.

 

PS: My last post has been marked as spam. I hope it won't be the case this time. I am a real user with an actual problem I would love to resolve asap.

 

Best regards,

 

Alexander

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Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

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Hi @Alexander Nt,

 

Thank you for reaching out.

In order for the content scheduler to function, the Facebook page should've been at least 1 week old.

 

Have you tried disconnecting and reconnecting to your personal Facebook account that is linked to the page?

 

Before doing so try clearing the cache/cookies of the browser. You can also try working on a different browser or accessing your browser in an incognito/private mode and see if this makes a difference.

 

To  disconnect the account you're currently logged in to:

Click on 'Disconnect', log out from the social media page in the browser and then 'Reconnect'.

 

Kindly let us know if this helps.

 

Best,

~Lyn

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Explorer ,
Oct 20, 2022 Oct 20, 2022

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Hello @Lyn_D ,

thanks for the response. I did not try to reconnect because I am more confused about the change of page owner on the same day I have connected Adobe Express Web with Facebook and Instagram. Thus, I am starting to get the feeling that it may be unrelated. I will need to dig into the Facebook Meta settings. Maybe this clear things up.

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Hi @Alexander Nt,

 

That is a good idea, and let us know how it goes.

We're always here to help. 🙂

 

All the best,

~Lyn

 

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