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I use OneDrive. Adobe Express doesn't sync. Where on disk do they keep "my stuff"?

New Here ,
Feb 21, 2024 Feb 21, 2024

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 I run Windows 11 and Edge most recent versions.  Lately I started Adobe Express and really like it, but I'd like to manage the files in "my stuff".  I can upload and download from Adobe express, but I can't open Adobe Express files on my computer. except as pdf.  I get a message that the files don't sync.  Not sure why, but I do use OneDrive for everything.   

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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from adobe express, click file > save as

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New Here ,
Aug 27, 2024 Aug 27, 2024

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If I "save as" a png to my OneDrive, I still cannot access.  There is no path.  Any more advice?

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Community Expert ,
Aug 28, 2024 Aug 28, 2024

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Hello @Kaywise41 and @Candace31736056mu34 you certainly should be able to open PNG and all file types downloaded from Adobe Express. How are you downloading the files? The usual method is:

1. In the project go to Download and choose the file type. In this example it's PNG. 

Download.png

Transparent PNG has an extra step where you have to set the background colour to No Fill first befoer seeing the option for transparent PNG. 

TransparentBG.png

2. The file should go to your Downloads folder - or wherever you have told your browser to send downloaded files. For Chrome that's in Settings>Downloads.

Screenshot 2024-08-28 081128.png

Screenshot 2024-08-28 081540.png

 3. From here you can move the file to other storage places e.g. my projects go to my 2024 Art folder on my C drive.

 

Is this the procedure you are doing? If so where is it telling you that you can only save PDF files? If you can, share screenshots of your downloda process.

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New Here ,
Aug 30, 2024 Aug 30, 2024

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Yes, this is how I am downloading, just as you describe.   I contacted Microsoft Support and Dell Support.  Microsoft Support told me I have to change to PDF.  But I want a PNG for best internet display.  Dell told me it's a problem with my computer and to mail my pc in.  Which everything else is working, so that seems odd.   I did google up:  Why can't I open PNG files in Microsoft Edge.   Others have this problem.  I am searching for solution.  

 

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Community Expert ,
Aug 31, 2024 Aug 31, 2024

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Hello again @Candace31736056mu34 may I ask when you download a PNG or JPG what do you do, or want to do, with your PNG image?

 

I'm a bit confused by your remark "I can't open PNG files in Microsoft Edge" because I don't know why you want to open a PNG image in a web browser?? I don't open images like this in a browser; typically an image program is used On Windows there is the Photos app or in my case I have Photoshop I can use. 

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New Here ,
Aug 27, 2024 Aug 27, 2024

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If I download a file as a PNG to OneDrive, I cannot open it.   I have to save as a PDF to open in OneDrive.  Why would this happen?

 

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Community Expert ,
Aug 28, 2024 Aug 28, 2024

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Hello @Candace31736056mu34 I've merged your post to this topic and answered you here. 

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