Icon search not loading

[victoriaw74790733]

I have tried on multiple browsers with and without VPN, but I cannot get the Icon search to work.  It keeps giving me an error 'Sorry, we didn't find anything! No results for "whatever I search for, feather, ball, etc..." in Icons...'

[Tarun Saini]

Hi @victoriaw74790733,

Welcome to the community! We're sorry to hear about this. Please try signing out and signing in again to check if that helps. Also, try reinstalling the app and let us know if that helps.

Regards,

Tarun

[Adam31223993uvpv]

I am having the same issue on all browsers and mobile app - I have cleared cache, cookies, reinstalled app and logged in and out

[mayralima]

Same problem ! And it's not the first time... 

[mahmoud_5524]

Hi @mayralima,

Thank you for sharing the details. I’ve escalated this case to our engineering team for further investigation. We’ll look into why the Icon Search isn’t returning results and will get back to you as soon as we have an update.

In the meantime, you can try refreshing the page or checking again later. If the issue persists, please let us know your device and app/browser version.

^MM

[Adam31223993uvpv]

Just to add - its not just the search function - the usual list of all icons isnt showing at all and the section doesnt show if you select 'all' in elements like it did previously 

[Tarun Saini]

Hi @Adam31223993uvpv,

Welcome to the community! We're sorry to hear about this. Please make sure that the network endpoints listed on https://adobe.ly/4pdETKk are allowed, and let us know if that helps.

Regards,

Tarun

[Adam31223993uvpv]

Hi Tarun, the link you supplied doesnt work

[Tarun Saini]

Thanks for your response @Adam31223993uvpv, 

Are you on VPN? Also, It may be due to a slow internet connection or a pop-up blocker preventing the panel from appearing. Try checking your internet connection, switching internet connections, disabling your pop-up blocker, clearing your browser's cache, or restarting the Adobe Express app and your computer

Let us know if that helps.

Regards,

Tarun

[Adam31223993uvpv]

Yes I have tried the suggestions you have given. I am experiencing the same in all browsers and on the app on my iphone

[Alex22531667xi2f]

I have opened up Adobe express toady and it isn't loading fully for some reason. 

The initial 'Search' side bar won't load, and the Text/Media/Elements Side bar show as blank when I click on the item, preventing me from editing my file:

Is there a known problem with Adobe Express today?

Also, I have noticed a new layout for the folders, along the top. It now doesnt display them all and it is necessary to scroll through them, to try to find the folder you want or it 'View all'. Unfortunately the 'view All' option regularly disappears so I have to refresh the page to find it again. Could we revert to displaying all the folders or make it option to hide them or not.

Thank you

[defaulthl1h5kenlwbp]

Hello, 

I have the same problem. That is not acceptable. 

[jonathon_1110]

Something has happened halfway through my editing a video. None of the tabs in the left hand panel are opening apart from 'my stuff'. So I can't use anything I need such as the stock imagery or text. It's so annoying. Adobe always seems to start playing around when I'm nearly finished with a video. 

[KenzieCojo]

Same thing on my end.... D: cant event start a new project. 

[Tarun Saini]

Hi @jonathon_1110 @KenzieCojo,

Welcome to the community! We're sorry to hear about the difficulties. Are you on VPN? Have you recently installed any third-party pop-up blocker, plugin,/Extensions? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know how it goes.

Regards,

Tarun

[jonathon_1110]

It's so frustrating! I will have to look at other editing software. There seems to be a lot of little issues that cost me a lot of time. 

[jonathon_1110]

I cleared the cache straight away. I don't use a VPN on my desktop. And no, no knew anything. 

It worked on my phone so I had to go on  there and edit text, music, and stock on there and then go back on my desktop and finish it off. 

If the issue persists tomorrow, I will let you know. Cheers.

[defaulthl1h5kenlwbp]

Hallo Community,

ich nutze Adobe Express NU (neueste Version) und habe ein schwerwiegendes Problem:

• Es wird nichts mehr geladen – weder Medien, Text, Elemente, Diagramme/Collagen noch Generative KI.

• Die linke Werkzeugleiste bleibt komplett leer.

• Ich habe bereits versucht: Cache und Cookies zu löschen, Browser zu wechseln (Chrome/Edge), im Inkognito-Modus zu testen und die App neu zu installieren. Leider ohne Erfolg.

Gerät/Umgebung: [z. B. Windows 11, Edge, Firefox

Ist das Problem bekannt und kann mir jemand helfen. Danke im Voraus.

Grüße

Danke

[Abhi-G · Accepted solution]

For those running into the issue with empty panels (media, templates etc.), could you please try again now? We have deployed a fix that attempts to address this issue.

Thanks

Abhi G