Layers button greyed out

[Rose Pietras]

Adobe Express - i've successfully edited several PDFs, each extracted from a multiple page file.  There is only one that I am having difficulty with - the Layers button is grayed out.  I appreciate any guidance. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Kimberley33789541dw8z]

I'm really struggling with the layers button being greyed out 'all of sudden' ... seems like yesterday it was working.  Today, I cannot see any of the layers on any of my files.....  I've been searching for almost an hour now looking for a fix, to no avail.    I opened a calendar template today and was 'working' it ... and realized that the layers option wasn't available .. I thought it was just the template, but all files are like this now.  HELP!!

[Tarun Saini]

Hi @Kimberley33789541dw8z,

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

If the above step doesn't resolve the issue, please share a screen recording to investigate further.

Regards,

Tarun

[Kimberley33789541dw8z]

Well, clearing some cache and cookies seems to have made a difference....  (it's difficult to commit to clearing stuff ... but I'm feeling fresh now 🙂 

Thank you!!!