Libraries Sync Error

[melissapiccone]

My Libraries work just fine - except they are weird in Express. I don't really use Express, I was playing in there and for some reason couldn't access a library, so I made a new one in Express, then I had multiple libraries that were basically the same. I finally gave up but ever since, my Creative Cloud has this error message. I've tried everything, I've read all the solutions, tried them all, it won't fix itself.  The second screnshot shows the suspicious  libraries - What is that project - that must be from Express, right?

 

 

[kglad]

try and sync from the express app

[melissapiccone]

Interesting. So I don't have the app, I always access Express on the Web. I'm missing Libraries in Express - so I'm sure that is where the problem is. Here are screenshots - the white is Express online, the black is my Creative Cloud app -  you can see There are 3 libraries missing. And then, there is the online Creative Cloud screenshot - showing 2 libraries that are missing in Express are labeled as BRAND, not Library - I have no idea how that all works I obviously created them in Express but why aren't they just a library?

 

[kglad]

and i don't know how express works, so i'm going to move this thread to the express forum where (i'm hoping) you get more help.

[LottieGuhl]

How do I find the new thread? I have the same issue.

[melissapiccone]

This is the new thread - hang tight, I still haven't solved it but I hope to have some help today to figure it out. I will post the solution when it's fixed!

[LottieGuhl]

I made sure my ACC sync setting was turned on. However, one of my libraries refused to sync, even when changes I made to test the others showed between Express and ACC. I made a new library (I first tested to ensure changes to it synced to Express), then I moved the items from the one that wouldn't sync to the new library. This worked. But I can't say it is a very good fix. There must be a way to identify what causes the glitch. 

[melissapiccone]

I did not solve my problem. I tried a bunch of stuff and nothing worked, but that doesn't mean it might not work for you. 

You can try:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

and then:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

and then:

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

[LottieGuhl]

I created a brand in Express, but it doesn't work either. The colours are there, but you cannot use them as a brand. You add colours via the Brand, and they don't add. I would not use their Brand option (a library for your branding), until they sort out all this glitchy stuff with syncing. 

[melissapiccone]

I agree with you 100%. Hopefully my issue will help them fix these issues. I did solve my problem - with the help of the team and it was pretty complicated. Somehow I had stuff deleted in the cloud but not locally so I had to manually dig into my computer and remove stuff.