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My project will not save or download in CC Express

New Here ,
Feb 04, 2022 Feb 04, 2022

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Every time I make a change it says "saving..." forever and nothing ever happens. When I try to download it nothing happens. Can someone help please

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi ZynDroid,

We're sorry to hear that you've run into this issue!

Would you be able to clear cache and try again with the incognito/private mode on the browser you are using?

Let us know if it works.

Thanks,
Saquib

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New Here ,
Feb 05, 2022 Feb 05, 2022

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I cleared the cache and then used Incognto mode, but I got the same result.

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New Here ,
Feb 08, 2022 Feb 08, 2022

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I haven't gotten a response in 3 days. Is anybody there?

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi ZynDroid,

 

Sorry for the delayed response. Could you try again on a different browser? If that doesn't work, please try again on another network/wifi?

 

Regards,
Saquib

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New Here ,
Feb 09, 2022 Feb 09, 2022

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So I figured out the issue: I was trying to upload a WebP image as the background and for some reason it seems as though CC Express can't handle that type of file, so I converted it to a jpg and it worked fine.

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New Here ,
Jun 24, 2022 Jun 24, 2022

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I am having the same issue, nothing will save or download. I am not uploading any webP images.

Using Chrome & Windows 11.

 

Error:

[NO_COMPOSITE] Composite missing or deleted
code: NO_COMPOSITE
requestId: E9UdYtuyKgH85olE34mYrzkeqFHIdWIV

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi Simon, 

 

Thank you for writing. Please let us know if you have followed the above steps in order to resolve this issue? If yes, and still the issue is not resolved, kindly share the screenshot of the error. We will assist you accordingly. 

 

Thanks

Manmeet

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New Here ,
Nov 26, 2022 Nov 26, 2022

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LATEST

I was having the same issue. I solved it by disabling an addon for Firefox that's called Privacy Possum. If you have it or some other like that... just disable it and everything should be working fine. No need to open the site in a private window.

Sheers to everyone and good Designing...

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