My project will not save or download in CC Express

[ZynDroid]

Every time I make a change it says "saving..." forever and nothing ever happens. When I try to download it nothing happens. Can someone help please

[Saquib.Iqbal]

Hi ZynDroid,

We're sorry to hear that you've run into this issue!

Would you be able to clear cache and try again with the incognito/private mode on the browser you are using?

Let us know if it works.

Thanks,
Saquib

[ZynDroid]

I cleared the cache and then used Incognto mode, but I got the same result.

[ZynDroid]

I haven't gotten a response in 3 days. Is anybody there?

[Saquib.Iqbal]

Hi ZynDroid,

Sorry for the delayed response. Could you try again on a different browser? If that doesn't work, please try again on another network/wifi?

Regards,
Saquib

[ZynDroid]

So I figured out the issue: I was trying to upload a WebP image as the background and for some reason it seems as though CC Express can't handle that type of file, so I converted it to a jpg and it worked fine.

[Simon24595164hbp3]

I am having the same issue, nothing will save or download. I am not uploading any webP images.

Using Chrome & Windows 11.

Error:

[NO_COMPOSITE] Composite missing or deleted
code: NO_COMPOSITE
requestId: E9UdYtuyKgH85olE34mYrzkeqFHIdWIV

[Manmeet2016]

Hi Simon, 

Thank you for writing. Please let us know if you have followed the above steps in order to resolve this issue? If yes, and still the issue is not resolved, kindly share the screenshot of the error. We will assist you accordingly. 

Thanks

Manmeet

[Jorge27316341qolg]

I was having the same issue. I solved it by disabling an addon for Firefox that's called Privacy Possum. If you have it or some other like that... just disable it and everything should be working fine. No need to open the site in a private window.

Sheers to everyone and good Designing...

[fantastic_wanderlust157F]

Dear Adobe, 

Why do privacy blockers prevent us from saving files?????