new express is not able to download transparent background PNG

Report · Aug 16, 2023

new express is not able to download transparent background PNG. It is downloading the white backdrop.

Report · Aug 16, 2023

To download as a transparent PNG:

Set your background to No Fill:
Now when you go to Download, you will be able to choose Transparent PNG:

Report · Oct 02, 2023

When I do what is described above, it gives me a gray background.

Report · Sep 01, 2023

this just happened to me this morning and I was downloading transparent files last week!

Report · Sep 01, 2023

Have you tried the method above? Here's a video too, if that helps.

Report · Nov 16, 2023

Still does not work, gives me a black background

Report · Mar 13, 2024

I'm having this same issue... created the file fine in the web version of Adobe Express, erased the background and have transparent background selected. But no matter what, when I download the png file - it still has a white background?... it just looks like i'm downloading the image I uploaded?

Report · Mar 13, 2024

Hi @Kiki36055632lb0a

Which browser are you using? And could you post the downloaded png here (or send me a direct message?)

Thanks

Abhi G