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New Feature Duplicate Pages Crash

New Here ,
Jul 25, 2022 Jul 25, 2022

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I love the new feature on Adobe Express to add pages now & duplicate them in one project.. however, I just finished my project when the app crashed and when I reloaded it-- the project is now completely gone. 
Luckily I had already exported what I needed!

This is just to bring awareness; save/export your files right away without going to another project.
*I'm working on an iPad for reference, app is up to date. 

TOPICS
Crash or freeze , Feature request , Problem or error

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi Emerald,

 

We are sorry to hear about your difficulties; this shouldn't happen. Please share the app version & the iOS version you're using. Also, would you mind telling us how much storage is available on your device? Also, since when are you encountering this issue? Have you tried rebooting the device after reinstalling the app? Is the crash happening when working on this specific project, or does it happens with all project types? 

 

Note: Please ensure the iOS device is updated and meets the minimum requirement for the Adobe Express app.

 

Please write us back with the details to proceed further.

 

Thanks,

Manmeet

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Could you also let me know what your adobe id (e-mail) is so I may check error logs associated with your account? Please send me a private message with that info.

Thanks!

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