Old Files are suddenly not loading\ opening

[Luis Alviarez]

Hello

I've been working on a project like normal until today when I try to open the file and I get the following message:

"We've encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: eb64691e-6378-43f9-944d-98520d02c0f6"

I can't download the file, nor can I see it on the Creative Cloud app.

This is extremely infuriating and worrisome since I essentially have lost valuable work. Can anyone please help?

If this is not resolved I can never use this app again.

[Lyn_D]

Hi @Luis Alviarez,

Thank you for your patience, and I'm sorry to hear you're having trouble.

I just came across your post and wanted to know if you're still having trouble, as our engineering team has fixed some bugs since this was last reported.

Please share if this is resolved for you.

I'm here to help and looking forward to hearing from you.

^Lyn