Projects are missing

[Brandon301992358prj]

All my projects are not showing on my Files and I'm not able to edit any of them! Really frustrating when I use this regularly for work and edit previous projects with updated info.

[hayleyw99905131]

Since the update, I have noticed that many of my projects are missing and I can't search for them. I've been using Adobe Express, Spark, etc., since 2020 and I need access to older files.

[SC-Agency]

Why is this marked as the "answer" when @hayleyw99905131 post clearly indicates their files are still missing?

[v15C3]

Where are all my folders?!?! I am missing ALL of my folders. I can find recent files. If those folders are somewhere I can not find this and this is a HUGE inconvenience. Why wouldn't they be listed under MY STUFF along with recent files.

[Alyssa27352774t468]

I am missing all of my files except those that are "recently" edited. As government, we need to keep record of all of these files or we are out of compliance.

[nickygrealestate]

With the new Beta version, I've lost most of my files. Is there any way to recover them?

[default31845082qiea61]

I was logged out of Express then logged back in and all of my files are missing. Under the Your Stuff tab I can only see one graphic that I worked on but everything else is missing.

[Lyn_D]

Dear All ( @Brandon301992358prj, @default31845082qiea61, @hayleyw99905131, @nickygrealestate, @Alyssa27352774t468, @v15C3),

Thank you for your feedback, and I understand your concerns.

To access your old files, you can go to "Your Stuff", and there is a highlighted option that says, "Looking for files created with the prior version of Adobe Express or mobile app? We got you." Click on "Access files," you can find your old files there and move them to the new desktop version.

I understand that adapting to changes can take some time, but I believe you'll get more comfortable with the new layout over time.

If you have any further questions or concerns, please don't hesitate to ask, as I'm here to help.

Lyn

[evyg61406670]

I have followed your directions but this is not working.  We have thousands of documents missing.  How do I recover them.  All I can get to are some over the past 5 months.

[v15C3]

Thanks. I googled it and found the answer as well. Cheers!

[Lyn_D]

@v15C3 Thanks for letting me know. 🙂

@evyg61406670 Would you mind sharing a bit more information on where those projects were saved? e.g. did you put those projects in separate folders? 

Another option would also be to check in the Creative Cloud Library to see if the missing projects are available there and download them.

Please let me know how it goes.

[evyg61406670]

They were saved in folders. I have now found folders but not all projects.

[David31874828aqy2]

Your solution does not work. There is no "Looking for files created..." box in My Stuff under Files.  I really need to edit a project TODAY, and there is no way to get to it.

[Beatrice32033459301g]

Hi there I don't have the icon that you mentioned about accessing previous files. How do I access to my previous files? It is nowhere to be seen ....

[Lyn_D]

Hi @Beatrice32033459301g, @evyg61406670, @v15C3' @David31874828aqy2 ,

Thank you all for your responses, and I'm sorry to hear that you've had trouble accessing your previous projects.

Please attempt to access your prior projects using the following link: https://express.adobe.com/sp/projects.

If you still encounter difficulties viewing your past projects, kindly open a support ticket with our Adobe Virtual Assistant at https://helpx.adobe.com/support.html.

By clicking the link above, our team will have direct access to your account and information, allowing us to assist you in resolving the issue.

Please let me know how it goes, as I'm here to help. Thank you for your cooperation ❤️ .

If you continue to experience issues, I'll gladly provide further assistance.

Lyn

[Anvika32543697b7pm]

Hello, I've tried following your instructions as well as using the link but I still cannot access my projects... it keeps saying "To start from scratch" and that option of accessing previous files is not working.

[Lyn_D]

Hi @Anvika32543697b7pm, I'm sorry to hear that you're having trouble accessing your projects, too. To better assist you, could you please share a walkthrough video of the issue you're having trouble with? This would help us to get a better idea of what might be happening.

I'm looking forward to hearing from you.

Lyn

[Marshall33692325r9f4]

So how was this resolved? I can't find a file either and NONE of the fixes or searches yu recommend are working. Was literally working on it last night, go in to make an edit and the whole file is gone. I saved a png but not a PDF so now what? Help!

[Lyn_D]

Hi @Marshall33692325r9f4,

Thank you for your patience.

I just came across your thread and wanted to know if you still need help, as our engineering team fixed some bugs.

A workaround would be to upload the PNG version you were able to download and then download this as a PDF.

I'm here to help and looking forward to hearing from you.

^Lyn

[defaultcr1tlp14zjxf]

Was this ever resolved? I'm having the same issue. I only see "To start from scratch" under Files. There is no  "Looking for files created..." message.

[Abhi.G @ ADBE]

@defaultcr1tlp14zjxf 

Sorry to hear you are running into this issue. When were the files you are missing created?

Many of the earlier reports on this thread relate to migration of files created in the previous version of Express (so, before mid-August 2023). For those files, you can check https://express.adobe.com/sp/projects

Abhi G

[jlessenberry2]

Having the same issue. I had also shared files with a client on November 8 and now they have dissapeared. 

[defaultcr1tlp14zjxf]

No, the missing files are from November 2023

[defaultcr1tlp14zjxf]

Also the link you provided - https://express.adobe.com/sp/projects - did not solve my issue.  I only see "To start from scratch" under Files. There is no  "Looking for files created..." message.

[Abhi.G @ ADBE]

@defaultcr1tlp14zjxf like I said above https://express.adobe.com/sp/projects is not relevant for projects created in the new version of Express. Do you happen to have the URLs of any of the projects you are missing? If not, could you send me your adobe id (email that you log in with) in a direct message?

Thanks

Abhi G