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Projects are missing

New Here ,
Aug 17, 2023 Aug 17, 2023

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All my projects are not showing on my Files and I'm not able to edit any of them! Really frustrating when I use this regularly for work and edit previous projects with updated info.
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correct answers 1 Pinned Reply

Adobe Employee , Aug 23, 2023 Aug 23, 2023

Dear All ( @Brandon301992358prj@default31845082qiea61@hayleyw99905131@nickygrealestate@Alyssa27352774t468@v15C3),

 

Thank you for your feedback, and I understand your concerns.

 

To access your old files, you can go to "Your Stuff", and there is a highlighted option that says, "Looking for files created with the prior version of Adobe Express or mobile app? We got you." Click on "Access files," you can find your old files there and move them to the new desktop version.

Lyn_D_0-1692807310149.png

 

 

I understan

...

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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Since the update, I have noticed that many of my projects are missing and I can't search for them. I've been using Adobe Express, Spark, etc., since 2020 and I need access to older files.

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Where are all my folders?!?! I am missing ALL of my folders. I can find recent files. If those folders are somewhere I can not find this and this is a HUGE inconvenience. Why wouldn't they be listed under MY STUFF along with recent files.

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I am missing all of my files except those that are "recently" edited. As government, we need to keep record of all of these files or we are out of compliance.

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New Here ,
Aug 21, 2023 Aug 21, 2023

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With the new Beta version, I've lost most of my files. Is there any way to recover them?

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New Here ,
Aug 23, 2023 Aug 23, 2023

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I was logged out of Express then logged back in and all of my files are missing. Under the Your Stuff tab I can only see one graphic that I worked on but everything else is missing.

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Dear All ( @Brandon301992358prj@default31845082qiea61@hayleyw99905131@nickygrealestate@Alyssa27352774t468@v15C3),

 

Thank you for your feedback, and I understand your concerns.

 

To access your old files, you can go to "Your Stuff", and there is a highlighted option that says, "Looking for files created with the prior version of Adobe Express or mobile app? We got you." Click on "Access files," you can find your old files there and move them to the new desktop version.

Lyn_D_0-1692807310149.png

 

 

I understand that adapting to changes can take some time, but I believe you'll get more comfortable with the new layout over time.

 

If you have any further questions or concerns, please don't hesitate to ask, as I'm here to help.

Lyn

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New Here ,
Aug 23, 2023 Aug 23, 2023

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I have followed your directions but this is not working.  We have thousands of documents missing.  How do I recover them.  All I can get to are some over the past 5 months.

 

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Thanks. I googled it and found the answer as well. Cheers!

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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@v15C3 Thanks for letting me know. 🙂

 

@evyg61406670 Would you mind sharing a bit more information on where those projects were saved? e.g. did you put those projects in separate folders? 

 

Another option would also be to check in the Creative Cloud Library to see if the missing projects are available there and download them.

 

Please let me know how it goes.

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New Here ,
Aug 24, 2023 Aug 24, 2023

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They were saved in folders. I have now found folders but not all projects.

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New Here ,
Aug 24, 2023 Aug 24, 2023

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Your solution does not work. There is no "Looking for files created..." box in My Stuff under Files.  I really need to edit a project TODAY, and there is no way to get to it.

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New Here ,
Sep 01, 2023 Sep 01, 2023

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Hi there I don't have the icon that you mentioned about accessing previous files. How do I access to my previous files? It is nowhere to be seen ....

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Hi @Beatrice32033459301g@evyg61406670@v15C3@David31874828aqy2 ,

 

Thank you all for your responses, and I'm sorry to hear that you've had trouble accessing your previous projects.

Please attempt to access your prior projects using the following link: https://express.adobe.com/sp/projects.

 

If you still encounter difficulties viewing your past projects, kindly open a support ticket with our Adobe Virtual Assistant at https://helpx.adobe.com/support.html.

By clicking the link above, our team will have direct access to your account and information, allowing us to assist you in resolving the issue.

 

Please let me know how it goes, as I'm here to help. Thank you for your cooperation ❤️ .

If you continue to experience issues, I'll gladly provide further assistance.

 

Lyn

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New Here ,
Sep 26, 2023 Sep 26, 2023

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Hello, I've tried following your instructions as well as using the link but I still cannot access my projects... it keeps saying "To start from scratch" and that option of accessing previous files is not working.

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi @Anvika32543697b7pm, I'm sorry to hear that you're having trouble accessing your projects, too. To better assist you, could you please share a walkthrough video of the issue you're having trouble with? This would help us to get a better idea of what might be happening.

I'm looking forward to hearing from you.

Lyn

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New Here ,
Nov 17, 2023 Nov 17, 2023

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So how was this resolved? I can't find a file either and NONE of the fixes or searches yu recommend are working. Was literally working on it last night, go in to make an edit and the whole file is gone. I saved a png but not a PDF so now what? Help!

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Adobe Employee ,
Dec 14, 2023 Dec 14, 2023

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Hi @Marshall33692325r9f4,


Thank you for your patience.

I just came across your thread and wanted to know if you still need help, as our engineering team fixed some bugs.

A workaround would be to upload the PNG version you were able to download and then download this as a PDF.

 

I'm here to help and looking forward to hearing from you.


^Lyn

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Was this ever resolved? I'm having the same issue. I only see "To start from scratch" under Files. There is no  "Looking for files created..." message.

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Adobe Employee ,
Jan 11, 2024 Jan 11, 2024

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@defaultcr1tlp14zjxf 

 

Sorry to hear you are running into this issue. When were the files you are missing created?

 

Many of the earlier reports on this thread relate to migration of files created in the previous version of Express (so, before mid-August 2023). For those files, you can check https://express.adobe.com/sp/projects

 

Abhi G

 

 

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Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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Having the same issue. I had also shared files with a client on November 8 and now they have dissapeared. 

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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No, the missing files are from November 2023

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Also the link you provided - https://express.adobe.com/sp/projects - did not solve my issue.  I only see "To start from scratch" under Files. There is no  "Looking for files created..." message.

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Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

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@defaultcr1tlp14zjxf like I said above https://express.adobe.com/sp/projects is not relevant for projects created in the new version of Express. Do you happen to have the URLs of any of the projects you are missing? If not, could you send me your adobe id (email that you log in with) in a direct message?

 

Thanks

Abhi G

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Beware, if you try to submit a support ticket they won't help you. The agent I connected with was incredibly rude, told me that it was impossible that I'd created a file and exported is as a PDF in Adobe Express, since it didn't have that functionality. When I sent him a screenshot of the functionality, he ignored it and told me to send him a link to the file I'd exported. When I explained that it wasn't posted online because it was a print asset, he flat out told me I wasn't telling the truth and that he couldn't help me. I spent 20 minutes in a chat with someone who was demeaning and treated me like an idiot. He told me it was ridiculous to be looking for a file I'd created 9 months ago and I should have told them sooner. We have hundreds of files and I didn't realize it was missing. They obviously sunsetted the template I'd used to create the file (it's no longer available when I search for it) and in doing so deleted my graphic. And it's my fault. Fantastic customer service. 

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