Projects are missing

[Brandon301992358prj]

All my projects are not showing on my Files and I'm not able to edit any of them! Really frustrating when I use this regularly for work and edit previous projects with updated info.

[defaultwu9aut0yl1nf]

NO CUSTOMER SERVICE ON THE WEEKENDS?! CAN'T ADOBE AFFORD THE STAFF?!

[jlessenberry2]

^^Same.....I have a client that has adobe cc and needs to access some files that I built and saved back in November and now the files are gone. I now have to rebuild these..most were animations that I spent hours on. Will Adobe reimbuse me for this time? 

[Abhi.G @ ADBE]

Hi @jlessenberry2 

Do you still have the url to the missing file handy? Your client may have received an email with the link when you shared it with them? If not, could you send me a direct message with your adobe id (email that you sign with).

Also, please check https://assets.adobe.com/deleted in case it was accidentally deleted.

Abhi G

[jlessenberry2]

Just sent you a link to one of many missing files. TY!

[HSchoonover]

I am unable to access my files from last year. When I click on the access your files from the previous version as instructed the folders are there but they are all empty. 

[Abhi.G @ ADBE]

@HSchoonover 

Were the files ever available in the new version of Express, or is this the first time you are trying to use them on new.express.adobe.com?

Thanks

Abhi G

[HSchoonover]

This is the first time I am trying to use them on the new. 

[Lyn_D]

Hi @HSchoonover,

Thank you for your patience.

I just came across your post and wondered if our engineering team's latest bug fixes put a smile back on your face!

Please let me know if this is now resolved for you, as I'm here to help and to get you back on track. 🙂

I'm looking forward to hearing from you.

^Lyn

[Abhi.G @ ADBE]

Also, @HSchoonover, I had sent you a private message on Jan 18 asking for more details, but didn't hear back. If the issue is not resolved for you, please check your email (including spam folders) and reply to me.

Thanks

Abhi G

[John387642347nhs]

All my projects are missing.  I have read thru this thread and tried all the solutions I found.  My projects are still missing.

[jlessenberry2]

I think it's a lost cause. I love Adobe products, but they dropped the ball on this one. 

[DandyAndy623]

Yep, I too lost all the files I created in express months ago. Switching back to Canva, this is ridiculous. 

[Abhi.G @ ADBE]

Hi @jlessenberry2 

Sorry this issue was not resolved for you. Did you happen to see my response to the private message you had sent on Jan 16 2024?

Abhi G

[Beesline320780053tca]

i have the same issue, i can't access any of my older files and i do not have this pop-up with "access files".