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Purchased Illustrator but only have access to Express

New Here ,
Sep 11, 2023 Sep 11, 2023

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Good afternoon, I just purchased Illustrator but I only have access to express. Can you please let me know why I do not have access to illustrator Like asked? Thank you,
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Adobe Employee , Sep 13, 2023 Sep 13, 2023

Hi @default322148555ztnic 

 

In addition to the suggestions from @jane-e and @Nancy OShea you might want to open a support ticket through the Admin Console if you're still facing difficulties. I see that you have a team membership to Illustrator. Support would be able to help if you're still having difficulties. https://adminconsole.adobe.com/support?promoid=6NCS75BX&mv=other

 

Best,
Dave 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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@default322148555ztnic 

 

Try these:

Do you see Illustrator there?

 

When you open the Creative Cloud app, does Illustrator have an Open button to the right of it? 

 

 

 

If you are still having trouble, you need to contact Adobe Customer Care:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Log-out of Creative Cloud Desktop app and log-in again.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Hi @default322148555ztnic 

 

In addition to the suggestions from @jane-e and @Nancy OShea you might want to open a support ticket through the Admin Console if you're still facing difficulties. I see that you have a team membership to Illustrator. Support would be able to help if you're still having difficulties. https://adminconsole.adobe.com/support?promoid=6NCS75BX&mv=other

 

Best,
Dave 

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