Receving error while loading the image

[arun9710]

Hello All,

I am unable to load the image AND templates in Adobe EXPRESS, RECEIVING BELOW ERROR.

Adobe Express needs to reconnect. Refresh this page to resume your work. (F)

Thanks,

Arun

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Express forum so that proper help can be offered.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[Amitej S]

Hey @arun9710, 

Welcome to the Adobe Express community!! 

Can you try the following and let us know about your observations 

• Try clearing the browser cache  -  https://adobe.ly/4czCxyZ
• Test in incognito/private browsing mode -  https://adobe.ly/3ROTvB0
• Try restarting the computer and ensuring no operating system updates are happening in the background.
• Try restarting your internet modem
• Test with a different internet connection if feasible
• Check if the issue occurs when using public DNS versus your ISP - https://adobe.ly/4cmMaAM;

And if none of this works, please refer to: https://adobe.ly/3DFoF9r;

and share the HAR files for the project so we can investigate it.