Thank you for reaching out to us. We will be happy to help. Please confirm if you are using a web app or app over the phone? Is it possible to share the screenshot with us to better understand the issue?
Hi @Norm238635897vcv, Were you able to figure out how to remove the white border? It might be the template you selected has a fixed border, but typically you can set the image border to zero to remove any border around the template. Let us know how it goes!