share link not working

[Antonia31775165thcw]

I published a link for a 4:28 video. When I tested the link it played 0:15 on loop and was automatically muted. I have tried contacting support and just repeatedly get automated messages saying to contact them if I need more help but no actual person helping.

[Alexandre Becquet]

Hello, I will try to help you. First can you describe your workflow and how you share the link and the things you can give us. It will the best way to help you.

Thanks

[Antonia31775165thcw]

I'm not sure what your mean by workflow. I made a video from scratch, 1920x1080px. In the top right of the screen I clicked the blue share button, then Publish to web. Once the link was generated I copied it and pasted into my post in brightspace. It starts off like https://new.express.adobe.com/published/... and then tested like I said before.