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7
7Manny
Participant
December 26, 2021
Question

Spark Projects Cannot open with Creative Cloud Express update

  • December 26, 2021
  • 5 replies
  • 2005 views

I have been trying to access my previous spark posts/projects since this new creative cloud express has come into place and I cannot open any file on my destktop. 

 

I have looked at previous posts such as Troubleshooting: Previous Projects not opening in Creative Cloud Express and I have deleted my cache, logged in via my mobile and opened the project incognitio mode and I still cannot edit my file. I have attatched a photo of the issue I am having; it just loads foreverI also cannot start a new post. 

 

Any help would be much appericated. 

 

    This topic has been closed for replies.

    5 replies

    C
    Chris225070621ctu
    Participant
    January 4, 2022

    Im having same issue. Cant open project with hours of work into it. Tried multiple browsers, tuning off add blocker and different computers. Mine looks the same as the image that started this thread. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 4, 2022

      Hey Chris,

      Sorry! Have you tried logging in via your mobile device? That can "shake things loose," so to speak. Are you in a corporate or educational environment? Let us know, OK.

       

      Regards,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 10, 2022

      Chris, 

      Can we assume all is well now? Hope so! 🙂

       

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      T
      TheKurt
      Participating Frequently
      December 31, 2021

      I'm a PC guy. My comments regard working on a desktop and not fiddling on a smartphone.

      I tried anew and now it does work. I can open a project and duplicate it. And even download it.

      It's now around 11 am CET. 

      When I tried last time and encounterd the bugs it was 7 pm CET. Maybe an overload of the servers when America wakes up?

      S
      Southside Jukes
      Participating Frequently
      December 31, 2021

      Not working here as of 10:15 ET in the USA -- I can't even open a file that I created yesterday.

      This is a huge problem!

       

      J
      Javier224360104qm4
      Participant
      December 29, 2021

      Same problem here!!! Contacted the support and send me to here and i find this discussion page. Is very frustrating to know that all my work is missing! Is less money for me!!! Im living with this and with this Adobe want us to buy premium and his apps!? Not thanks, buy premium, buy premium, but the apps not work.

        J
        Javier224360104qm4
        Participant
        December 29, 2021

        https://gyazo.com/4f8198b0f2abcd27ee480bc60dcce1d0
        Wow...

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        January 4, 2022

        Still having problems, Javier? Let me know. Sorry for the trouble.

         

        Best Wishes,

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        S
        Southside Jukes
        Participating Frequently
        December 28, 2021

        Me too!

         

        Spent an hour on the chat and let tech take control of my PC and he couldn't get it done....And, refused to escalate when I asked him to.

         

        Extremely frustrated -- I have over 1500 hours of work that I can't access.

         

        Tried different browser, logout / logon, clearing cache/cookies, turning off network security, different PC -- NOTHING IS WORKING HERE!

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          December 29, 2021

          SJ,

          Have you tried logging in from a mobile device? That can work.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          S
          Southside Jukes
          Participating Frequently
          December 29, 2021

          Yes - mobile works - but, I work from PC and that still doesn't work...

          Tried cache clear, logout from mobile login incognito etc. etc.

          We need to get a solution for PC users, like me.

            M
            Community Manager
            Manmeet2016Community Manager
            Community Manager
            December 27, 2021

            Hi there,

             

            Sorry about that. Have you tried reinstalling the app? Signing out of the app, and then signing back in? Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

             

            Thanks,

            Manmeet

              T
              TheKurt
              Participating Frequently
              December 27, 2021

              Same here. Projects won't open.

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