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7Manny
Participant
December 26, 2021
Question

Spark Projects Cannot open with Creative Cloud Express update

  • December 26, 2021
  • 5 replies
  • 1997 views

I have been trying to access my previous spark posts/projects since this new creative cloud express has come into place and I cannot open any file on my destktop. 

 

I have looked at previous posts such as Troubleshooting: Previous Projects not opening in Creative Cloud Express and I have deleted my cache, logged in via my mobile and opened the project incognitio mode and I still cannot edit my file. I have attatched a photo of the issue I am having; it just loads foreverI also cannot start a new post. 

 

Any help would be much appericated. 

 

    This topic has been closed for replies.

    5 replies

    C
    Chris225070621ctu
    Participant
    January 4, 2022

    Im having same issue. Cant open project with hours of work into it. Tried multiple browsers, tuning off add blocker and different computers. Mine looks the same as the image that started this thread. 

      S
      Southside Jukes
      Participating Frequently
      January 4, 2022

      Just spent 90 minutes on tech support in India and got them to replicate the issue on their machines.

      He's escalating to engineers.

      Looks like several of us got screwed-up when migrating our accounts.

      Hope to find acceptable solution in next 48 hours -- fingers crossed.

      Will share when i hear something...

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        January 4, 2022

        Thanks for letting us know, Southside Jukes. I think I know what is happening to you. This might happen to corporate accounts that are moving from one kind of account authentication to another.

         

        Apps which contain collaborative elements, like Premiere Pro Team Projects, had similar issues, which we saw here in support over the past few months. 

         

        Keep us informed. I hope that engineering can iron out your issues soon. Thank you, and sorry again for the inconvenience. 

         

        Regards,
        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        T
        TheKurt
        Participating Frequently
        December 31, 2021

        I'm a PC guy. My comments regard working on a desktop and not fiddling on a smartphone.

        I tried anew and now it does work. I can open a project and duplicate it. And even download it.

        It's now around 11 am CET. 

        When I tried last time and encounterd the bugs it was 7 pm CET. Maybe an overload of the servers when America wakes up?

        S
        Southside Jukes
        Participating Frequently
        December 31, 2021

        Not working here as of 10:15 ET in the USA -- I can't even open a file that I created yesterday.

        This is a huge problem!

         

        J
        Javier224360104qm4
        Participant
        December 29, 2021

        Same problem here!!! Contacted the support and send me to here and i find this discussion page. Is very frustrating to know that all my work is missing! Is less money for me!!! Im living with this and with this Adobe want us to buy premium and his apps!? Not thanks, buy premium, buy premium, but the apps not work.

          J
          Javier224360104qm4
          Participant
          December 29, 2021

          https://gyazo.com/4f8198b0f2abcd27ee480bc60dcce1d0
          Wow...

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          January 4, 2022

          Still having problems, Javier? Let me know. Sorry for the trouble.

           

          Best Wishes,

          Kevin

          Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
          S
          Southside Jukes
          Participating Frequently
          December 28, 2021

          Me too!

           

          Spent an hour on the chat and let tech take control of my PC and he couldn't get it done....And, refused to escalate when I asked him to.

           

          Extremely frustrated -- I have over 1500 hours of work that I can't access.

           

          Tried different browser, logout / logon, clearing cache/cookies, turning off network security, different PC -- NOTHING IS WORKING HERE!

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            December 29, 2021

            SJ,

            Have you tried logging in from a mobile device? That can work.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            S
            Southside Jukes
            Participating Frequently
            December 29, 2021

            Yes - mobile works - but, I work from PC and that still doesn't work...

            Tried cache clear, logout from mobile login incognito etc. etc.

            We need to get a solution for PC users, like me.

              M
              Community Manager
              Manmeet2016Community Manager
              Community Manager
              December 27, 2021

              Hi there,

               

              Sorry about that. Have you tried reinstalling the app? Signing out of the app, and then signing back in? Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

               

              Thanks,

              Manmeet

                T
                TheKurt
                Participating Frequently
                December 27, 2021

                Same here. Projects won't open.

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