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Spark Video cannot be accessed via Adobe Express

Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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I had a video that I had completed in Adobe Spark and now in Express it asks to download, but when I do it is blank.  How can I recover this as I need the file again.  Thank you.  

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Hi @mla73,

 

Thank you for your patience.

I just came across this post and wanted to see if the recent bug fixes made a difference. If not, no worries!

I'm all ears and ready to tackle this together.

 

Please let me know how things are going, as I'm here to help, and looking forward to hearing from you.

 

^Lyn

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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Thank you Lyn, 

My need for the resource has passed, I did find a very old video on another device, but I cannot access any of the content at all, so just assumed is has been lost, will have to re create.  Shame that all of that time has been lost, due to changes in software.  

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi 

@mla73

,

 

We're sorry to hear about the issue you're seeing. I would like to inform you that videos created in older versions of Adobe Express, especially for Spark, take a longer time to download. To ensure your video downloads completely, refrain from refreshing the page until the download is complete.

 

Please take a look at this community link and see if that helps- https://adobe.ly/3SY9AVS

 

Let us know how it goes.

 

Regards,

Tarun

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Thank you Tarun, I did allow for this but the video just cannot be opened as it is empty.  

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Thanks for your response 

@mla73

,

 

Is it possible for you to share the video with us via private message? Try uploading it to a cloud storage link and sharing it with us so we can download and check.

 

Regards,

Tarun

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